Results

Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
lt;pgt;Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on ...
Larry Dignan
Insight News
February 24, 2025

MongoDB picks up Voyage AI, aims to integrate model reranking

Data to Decisions
lt;pgt;Voyage AI embeds and reranks models based on accuracy in retrieval augmented generation (RAG). MongoDB's bet is that these tools should be in the database layer to improve a...
Larry Dignan
Insight News
February 21, 2025

Five9 bets contextual CX data will give it an AI edge

Data to Decisions
lt;pgt;Five9 is betting that the contextual data layer above AI models will be just as critical to enterprises, and potentially be the difference in return on investment.lt;/pgt; ...
Larry Dignan
Insight News
February 19, 2025

Box launches new AI features, Box AI Units

Data to Decisions
lt;pgt;Box launched new AI features for Enterprise Advanced customers and said it will add consumption-based pricing via Box AI Units.lt;/pgt; ...
Larry Dignan
Insight News
February 13, 2025

Palo Alto Networks delivers strong Q2, launches Cortex Cloud

Data to Decisions
lt;pgt;Palo Alto Networks reported better-than-expected second quarter results and indicated that demand was helped by the need for AI-driven cybersecurity and enterprises consolid...
Larry Dignan
Insight News
February 12, 2025

Freshworks delivers strong Q4: Is it a giant killer?

Future of Work
lt;pgt;Freshworks is planning to expand by courting enterprises fed up with their SaaS providers and layering in AI in its platform. Freshworks is also looking to land ServiceNow d...
Larry Dignan