Chief Customer Officer

Insight News

November 19, 2025

Target cuts deal with OpenAI as it plans customer experience overhaul

Data to Decisions

Target's comeback plan revolves around improving customer experience, plowing more money into capital expenditures and technology partnerships with the likes of OpenAI. ...

Larry Dignan

Insight News

November 19, 2025

Workday acquires Pipedream, launches midmarket focused Workday GO

Data to Decisions

Workday said it will acquire Pipedream, an integration platform for AI agents that features more than 3,000 pre-built connectors. ...

Larry Dignan

Insight News

November 09, 2025

A look at the intersection of AI and customer experience

Data to Decisions

Artificial intelligence and customer experience are a common intersection on earnings conference calls as enterprises. Companies are looking to connect the dots between lifetime va...

Larry Dignan

ConstellationTV

October 31, 2025

AWS Startup Partner Week: Interviews with Julia Chen and Matt Yanchyshyn

Data to Decisions

Julia Chen and Matt Yanchyshyn at the AWS Startup Partner Summit share insights into startup success, AI-driven growth, and AWS’s robust partner support, which are shaping the next...

R "Ray" Wang

Insight News

October 30, 2025

How Wayfair's replatforming sets it up for agentic AI commerce

Data to Decisions

Simply put, Wayfair doesn’t necessarily need a housing market recovery to thrive. On the earnings call, Wayfair CTO Fiona Tan, a BT150 member, laid out the company's AI plans. ...

Larry Dignan

October 27, 2025

Future of Staffing: How Siemens Leverages AI and Certinia

Data to Decisions

Kurt Kuelz shares how Siemens is transforming global workforce management by leveraging AI-powered solutions from Certinia—driving strategic staffing, improving employee satisfacti...

R "Ray" Wang

Analyst Blog

October 23, 2025

Celebrating the 2025 SuperNova Awards Winners: Transforming Business for the Future

Data to Decisions

lt;pgt;At the 15th annual SuperNova Awards Gala at CCE, we celebrated the organizations and leaders driving the most transformative business initiatives of 2025. See the winning ca...

Elle DeRosa

Analyst Blog

October 22, 2025

AI, SaaS, and Data Strategies | CCE 2025 Day 1 Recap

Digital Safety, Privacy & Cybersecurity

lt;pgt;lt;span style=quot;line-height:normalquot;gt;In a live analysis after CCE day one, Constellation analysts addressed the skepticism, fatigue, and genuine uncertainty that man...

Holger Mueller

Larry Dignan

Liz Miller

Michael Ni

Martin Schneider

Analyst Blog

October 17, 2025

Mastering AI Content Revolution: Strategy for the Future

Data to Decisions

lt;pgt;Constellation analysts R quot;Rayquot; Wang and Liz Miller explore how AI and LLMs are transforming content creation, search authority, and brand visibility.lt;/pgt; ...

R "Ray" Wang

Liz Miller

Hannah Mason

CR Conversations

October 17, 2025

Content Creation to LLM Optimization: Navigating the New AI Frontier

Data to Decisions

Constellation analysts R quot;Rayquot; Wang and Liz Miller explore how AI and LLMs are transforming content creation, search authority, and brand visibility. ...

Liz Miller

R "Ray" Wang

Analyst Blog

October 09, 2025

5 AI Trends Every Tech Leader Should Know | ConstellationTV Episode 115

Data to Decisions

...

Holger Mueller

Liz Miller

Hannah Mason

Analyst Blog

October 06, 2025

HOT TAKE: Magnify.io Adds New Agentic Tools to Optimize Post-Sale Revenue Growth

Next-Generation Customer Experience

Post-sales is a critical phase of the customer lifecycle in terms of offering...

Martin Schneider

September 26, 2025

Cognizant Named Leader in Digital Transformation Services

Data to Decisions

Hear R quot;Rayquot; Wang’s perspective on Cognizant as an industry leader and explore the ShortList to see who is leading digital transformation and AI trends. ...

R "Ray" Wang

ConstellationTV

September 26, 2025

Leadership Shifts, Fintech Breakthroughs & AI-Powered CRM | CRTV Episode 114

Data to Decisions

Martin Schneider and Larry Dignan cover Oracle’s co-CEO shakeup, the rise of agentic AI, Thoma Bravo’s $1.4B PROS deal, a Supernova spotlight on Brazilian fintech Jeito, and new re...

Larry Dignan

Martin Schneider

Analyst Blog

September 21, 2025

News Analysis: The War on H-1B Visas - The New Services Economics

Data to Decisions

lt;pgt;POTUS Cracks Down on H-1B Abuse to Bolster Domestic Jobs On September 19th, 2025, the President issued a proclamation restricting entry of certain non-immigrant workers. In ...

R "Ray" Wang

Insight News

September 16, 2025

Workday spends $1.1 billion on Sana, aims to be front door to work

Data to Decisions

Workday has acquired Sana, an AI agent startup that surfaces knowledge in enterprise systems, for $1.1 billion in a bet that the HCM and finance software provider can become quot;t...

Larry Dignan

Insight News

September 16, 2025

Workday launches Workday Data Cloud, Workday Build, more AI agents

Data to Decisions

Workday launched Workday Data Cloud, Workday Build as well as a set of Illuminate AI agents as it aims to build a larger ecosystem around its platform. ...

Larry Dignan

ConstellationTV

September 10, 2025

Hubspot Innovation, Graph Databases, Fall Conferences | ConstellationTV Episode 113

Data to Decisions

Liz Miller and Holger Mueller cover AI’s real business impact from SAP, HPE, and HubSpot, explore graph databases with Mike Ni at Neo4J GraphSummit, and preview the packed fall tec...

Holger Mueller

Liz Miller

Insight News

September 04, 2025

HubSpot’s strategy: Use AI to deliver work, not software

Data to Decisions

HubSpot is betting that a series of new services, Data Hub, new Breeze Agents, Breeze Marketplace and Studio, CPQ in Commerce Hub and Loop, a playbook for inbound marketers, as wel...

Larry Dignan

Insight News

September 03, 2025

Salesforce Q2 solid, outlook light with expansion into ITSM on deck

Data to Decisions

Salesforce said more than 40% of Data Cloud and Agentforce bookings in the second quarter came from existing customers. Since Agentforce's launch, Salesforce has closed more than 1...

Larry Dignan

ConstellationTV

August 27, 2025

AI Bubble, Agentic Strategy, Revenue Intelligence | ConstellationTV Episode 112

Data to Decisions

Is enterprise tech in an AI bubble, or are we finally seeing real value? In our latest episode, co-hosts Martin Schneider and Larry Dignan talk enterprise tech news, including brea...

Larry Dignan

Martin Schneider

Analyst Blog

August 25, 2025

HOT TAKE: Consolidation Wave Scoops Verint into Customer Service Rollup for Thoma Bravo

Data to Decisions

...

Liz Miller

Insight News

August 24, 2025

Walmart expects AI efforts to drive sales growth

Innovation & Product-led Growth

Walmart's AI strategy is evolving as the company plans four quot;superagentsquot; that will run across the retailer's operations, but one big theme is that CEO Doug McMillon expect...

Larry Dignan

Analyst Blog

August 24, 2025

News Analysis: Nvidia Earnings Preview

Data to Decisions

lt;pgt;Potential Nine Straight Quarters Of Beatlt;/pgt; lt;pgt;With Nvidia reporting earnings after the bell on Wednesday August 27th, the market consensus forecasts $48 billion...

R "Ray" Wang

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