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Two themes emerged from Cisco’s Collaboration Analyst event were the delivery and execution of strategic initiatives announced previously and the strong push to grow market share at Avaya’s and Genesys’ expense. The highly packed agenda did a good job of presenting Cisco’s current market plans and major areas of focus. By selling the “Cisco” story, the company hopes to drive higher adoptions for its customer collaboration contact center line of products, while also validating the improvements and enhancements made in its contact center product line during the last five years.
Analyst Blog
I am coming to the conclusion that a primary benefit of cloud ERP is the reduction or complete elimination of version upgrades. This observation was reinforced again this week in my one day attendance at the Plex Systems user conference in Indianapolis. Plex is a great example of what a cloud ERP vendor can accomplish by taking what I call a “zero upgrades” product strategy.
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New Product Addresses The Social, Mobile, Cloud, and Big Data World
Analyst Blog
SAP’s In The Midst Of Massive Transformation
Analyst Blog
Epicor held its annual Insights user conference this week in Las Vegas. This was the first gathering for customers of both Epicor and Activant since the two firms merged last year. As such, it was a good opportunity for the firm's executives to introduce what they are calling the "New Epicor" to 4000 conference attendees.
Analyst Blog
Constellation Research, an award-winning research analyst and advisory firm helping clients navigate emerging and disruptive technologies, announced today that it has appointed Dennis Kanemitsu to the newly created position of Chief Operating Officer.
Analyst Blog
Lithium Technologies Shows Continued Customer Momentum And Success In Social Marketing And Support
Analyst Blog
Premium Research
How Partner Certification Programs Deliver a Win-Win Trifecta for the Partner, Customer, and Vendor
This trends report answers commonly raised questions by technology vendor partners: What are the key components in today’s partner certification programs? What are the key partner benefits to certification programs? What challenges can partners face in certification?
Quarks
Three Vendors Introduce Innovate Support for Direct Link to Customer Support from Mobile App
Over the past few years we have seen exponential growth in the use of mobile apps for customer transactions, yet the inability to get immediate assisted support has been a major limitation. Three vendors have announced direct customer support for mobile apps in an effort to fix the broken link that occurs when customers are unable to connect to live support within their app.
Innovative CIO’s Betting On Disruptive Technologies That Impact Enterprise Business Value
Analyst Blog
While enterprise cloud computing pioneers such as NetSuite and Salesforce.com get much of the attention, there is some interesting cloud-work going on among traditional enterprise software providers. One such provider is Infor.
I had the opportunity to get an update on Infor’s cloud computing program last week, at Infor’s annual user conference, Inforum. The bottom line: I see Infor’s cloud strategy as having two prongs, and it is beginning to bear fruit.
Analyst Blog
This document addresses many questions asked by CFO’s about cloud deployments and the top integration questions often asked by CFO’s responsible for key business initiatives that involve technology.
Analyst Blog
Integrating social media sites into the core customer support operations has been a slow process. Many do not see the value of doing this and fail to quantify the costs of not doing it. There are several steps a company can do to address this issue and improve their response times to customers. These include
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Acquisition Brings A Proven Multi-Channel Cloud Based Service Offering To The Growing Mid-market
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SAP’s made big claims about HANA and its capabilities today and into the future. This Quark goes into the details and Constellation’s point of view.
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Quarks
Approachable Financial Applications Supported by Strong Data Integration, Reporting, and Graphics
One of the growth areas in Enterprise Performance Management (EPM) solutions is the mid- market (companies between $50 million and $1 billion in revenue). EPM is top of mind for mid-market companies because it allows them to produce budgets more efficiently – less staff, reduced total cost of ownership and enhanced time to benefit. Among the vendors most considered for mid-market EPM are Adaptive Planning, Host Analytics and Prophix.
SAP in its press conference last week provided a major update on its database and mobility strategy. In my first post, I outlined my view of SAP’s database strategy. Now, in this second post, I provide my perspective on SAP’s mobility strategy.
Analyst Blog
Premium Research
How Mobile Phones and Tablets Change Sales Practices and Open Up Opportunities, Both Internally and Externally.
In this report, Sunbelt Rentals' Director of Enterprise Architecture Dean Moore discusses the introduction of smart devices (specifically iPhones and iPads) to Sunbelt Rentals' sales force.
Last week I attended a half day SAP press conference in San Francisco, on the subject of SAP’s strategy for database technology and mobility. Both are hot topics in enterprise software, and there were plenty of announcements. In fact, it’s quite easy to get lost in the weeds. So, in this first of two posts, I’ll try to summarize what I see as the big picture for SAP’s database strategy.
Analyst Blog
Forward And CommentaryThis trends report examines how changing expectations among business leaders and the consumerization of IT will shape the future of insights and decision-making. As organizations make the move from transactions to engagement to experience, a new type of analytics will be required.A. Introduction
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Premium Research
Mobile Devices and Their Mangement Change Business Processes and Attitudes to IT
In this report, Neil Goodrich, Holly Hunt's Director of Business Analytics and Technology, discusses the introduction, management and use of smart devices (specifically iPads). He discusses the changes that occur as people discover that smart devices are opportunities for improving business processes.
All-Star Judges Select Semi-Finalists for the Second Annual Awards Event That Recognizes the Explorers, Pioneers, and Unsung Heroes That Successfully Put Technology to WorkFinalists to win $100K in prizes from Constellation Research
Analyst Blog
Quarks
Answers to Ten Common Questions Innovative CFOs Have Asked
Organizations have escalated their adoption of cloud computing and SaaS applications in the past 3 years. As part of the broader trend in consumerization of IT (CoIT), business leaders have slowly tipped the balance of power in determining technology acquisition. However, the proliferation of adoption has led to organizational chaos in data, process and meta data integration as users adopt and deploy the cloud in silos without considering the implications of organizational silos and services oriented architecture (SOA).