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In the past week there has been much anxiety in the iPhone world, with Apple displacing the well liked Google Maps for its own poorly received new mapping application. Apple has promised to improve, and it likely will. But avoiding blind acceptance of vendor-proffered futures is a must. In the world of mobile devices, the [...]
Analyst Blog
Enjoy the tweet stream from #DF12. It’s all in here.
Analyst Blog
Dreamforce Represents The Mecca For The “Art Of The Possible” In The EnterpriseWhether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not. When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance numbers. Business folks and the converted IT brethren converged on the week of September 18th, 2012, to see what the future could be inside the enterprise. They left with inspiration and the gospel of what was possible, as told by those before them. The event represented the intersection of where aspiration meets innovation for the enterprise.
Analyst Blog
I participated last week in two days of SAP briefings with a group of about 15 bloggers. Part of the time was devoted to explaining SAP's evolving cloud strategy, which I will attempt to summarize in this post.
Keep in mind that what I'm sharing here is not SAP's own messaging around its cloud strategy. Rather, it is my interpretation of where SAP is going and what it needs to do to be successful.
Analyst Blog
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Video
San Francisco – September 19, 2012 Constellation Research, Inc., the award-winning research and advisory firm focused on disruptive technologies announced the publication of "Innovative Customer Service Outsourcers Expand Channel Support", a new research report authored by Vice President and Pri
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Premium Research
How Leading Outsourcers Support Social and Mobile Customer Support Interactions
Best practices for supporting the next generation social customer.
Salesforce.com is rolling out its new Work.com platform this week at Dreamforce 2012 (#DF12) in San Francisco. As discussed earlier this month, Workday features prominently as a critical partnership in the Work.com offering, although it was nowhere to be seen in the “Work.com” product area of the Salesforce Campground on Tuesday evening (“Day 1 at the Dreamforce Expo).
Analyst Blog
It is not uncommon for in-house customer support organizations to mistakenly believe it is not their responsibility to support non-legacy channels, such as social media and mobile apps and will defer to the marketing or other departments to provide this support. This gap becomes even a bigger issue when companies consider outsourcing only their core customer support channels, such as telephone support, email and Web chat. The failure to extend and integrate customer support for social media and mobile apps results in fragmented customer experiences and inconsistent responses.
Analyst Blog
Last week I had the pleasure of attending the Genesys European G-Force conference in Barcelona. Genesys has adopted the slogan “Save the world from bad customer service”. In a mobile context, three aspects raised in Barcelona deserve comment. The first was the charming story of a child’s prized Green Pig being left, by accident, at [...]
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From Data to Decisions – The Shift To Decision Management
Analyst Blog
In Epicor’s first major acquisition since Apax partners brought Activant and Epicor together, the near $900M Dublin, CA-based enterprise software announced its acquisition of Solarsoft from Marin Equity Partners. Based in the UK, Solarsoft focuses on MES, ERP, and distribution software in specialty verticals for over 2500 customers. Terms of the deal were not disclosed. Expected ramifications from the deal include:
Analyst Blog
A sensor is anything that can create data about its environs. A more formal definition is
a device that detects or measures a physical property and records, indicates, or otherwise responds to it -New Oxford American Dictionary
A very simple example is a thermocouple.
Analyst Blog
Quarks
Why BYOD and Mobility Management Change Who Is In Charge
Is the IT department the most appropriate overseer of mobile devices and apps as BYOD spreads? This Quark examines what IT brings and what additional expertise beyond IT is relevant in managing mobility.
Quarks
BYOD and Mobility Mean Enterprises Should Consider Advantages of External Mobility Management Specialists
Enterprises need to evaluate whether mobility management is a core competence or not in an age of BYOD and increasing complexity. This Quark discusses what to think about when considering third-party management of mobility.
Quarks
Transform your Business Options with Mobility
Mobility can open up profound and creative opportunities to change business models and/or improve business processes. This report looks at benefits and strategies for harnessing mobile technologies.
This Quark complements Constellation Research's Mobile Device Management (MoDM), Mobile App and Data Management (MADM) and Mobile Enterprise Management (MEM) reports.
The pharmaceutical industry is fraught with rules and regulations, but that didn’t deter Nathan McBride, VP of IT, from moving AMAG Pharmaceuticals’ IT services to Google Enterprise.
Analyst Blog
Today Oracle announced its new Social Relationship Management (SRM) Platform, an integrated software platform that helps organizations listen, engage, market and monitor their social interactions with all of its constituents across the enterprise (prospects, customers, influencers, partners, candidates and employees.)
Analyst Blog
Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M. A quick analysis of the news reveals:
Analyst Blog
If there were a secret sauce to organizational success, then you would find “Effective Talent Mobility Program” as one of its first ingredients.
From addressing the top concerns of CEOs to the daily challenges of line of business leaders and the concerns of individual employees – an effective talent mobility strategy can have significant positive results at all levels, and on the business as a whole.
Analyst Blog
Digital Media Luminary to Launch Constellation’s Newest Research Theme, Digital Marketing Transformation
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Salesforce.com will be unveiling its HCM platform, Work.com, at Dreamforce in San Francisco later this month. What can we expect?
Analyst Blog
After the Constellation Research Summer Retreat in late July a survey of mobile device penetration was undertaken. The results, analyzed during the vacation season, are not dramatic. But they do illustrate why BYOD, if Constellation is a proxy for larger organizations, is an issue for enterprises. Mobile phones For mobile phones, there were: no feature [...]
Analyst Blog
The moment you've all been waiting for is here. Constellation Research is happy to announce the semifinalists of the second annual SuperNova Awards! This year's semifinalists are recognized as champions of technology that have overcome the odds in successfully applying emerging and disruptive technologies within their organizations.
Analyst Blog