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Why the C-Suite Must Embrace Enterprise Acceleration
Premium Research
May 02, 2019
As Organizations Move Faster, Here’s How to Transform the Software Side
Event Report - Ultimate Software Connections Conference - More mobile, more Xander and a new tech stack
We had the opportunity to attend Ultimate Software's yearly user conference, Ulti Connect, held from April 1st till 5th 2019 at the Wynn Conference Center in Las Vegas. The event has moved from the traditional site of the Bellagio and the transition has gone well; attendees liked the new settings. Record attendance of 3100+ attendees.     
May 01, 2019
Analyst Blog
How Intelligent Enterprises Power Insight-Driven Experience Design
Premium Research
April 30, 2019
The Future of Experience Management 
Leading Through Disruption: The Future of Work & Tech Optimization | DisrupTV Ep. 146
Leading Through Disruption: The Future of Work & Tech Optimization | DisrupTV Ep. 146 In this edition of DisrupTV (Episode 146), hosts R “Ray” Wang and Vala Afshar talk with Amy Webb (Author, Quantitative Futurist & Professor at NYU), Jay Jacobs (SVP, Head of Research & Strategy, Global X), and Larry Dignan (Editor-in-Chief at ZDNet).
April 29, 2019
Video
Experience, Innovation & CX: What Customers Really Want | DisrupTV Ep. 145
Experience, Innovation & CX: What Customers Really Want | DisrupTV Ep. 145 In this week’s DisrupTV (Episode 145), hosts R “Ray” Wang and Vala Afshar sit down with Brian Solis (Principal Analyst, Altimeter; author of X: The Experience When Business Meets Design), Lorna Borenstein (Innovation Leader & Customer Experience Strategist), and Holger Mueller (VP & Principal Analyst at Constellation Research).
April 22, 2019
Video
Event Report: Epicor Demonstrates New Chapter For Cloud ERP And Mid-Market Solutions at #EpicorInsights19
  Growth Story On #CloudERP, Retail, And AI Shows PromiseAnd Key Milestones Photo: @rwang0
April 21, 2019
Analyst Blog
Event Report - ADP Meeting of the Minds - Wisely front and center and the rest?
We had the opportunity to attend ADP yearly user conference  "Meeting of the Minds" (MOTM), held from March 31st till April 3rd, 2019. Attendance with over 1100 attendees, the usual attendance of MOTM, held at the Cosmopolitan in Las Vegas. An ideal location for conferences of this size, given the short distances between venue, rooms and entertainment.   
April 19, 2019
Analyst Blog
Event Report: Google Next 2019 - Google puts more arrows in the cloud quiver
We had the opportunity to attend Google Next 2019, held from April 9th till 11th 2019 at the Moscone Center and adjacent hotels in San Francisco. Attendance with over 30k registrants (my estimate about 20k present, comparing to Dreamforce and Oracle OpenWorld), and a large mix of exhibitors across Moscone South makes Google Next a major player in the cloud conference circuit.
April 17, 2019
Analyst Blog
Event Report - Oracle Modern Business Experience - MBX - the Future of Work Takeaways
  We had the opportunity to attend Oracle Modern Business Experience (MBX) event, held in Las Vegas from March 18th till 21st at the Mandalay Bay Convention Center. A new event for Oracle, that is combining a number of separate events (e.g. HCM World) into a single event and focusses on ERP, HCM and SCM applications.
April 16, 2019
Analyst Blog
10 Signs You Have a Customer Understanding Deficit and Three Things to Do About It
We talk a lot these days about the “experience economy” and that fact that any business, regardless of what it sells, is competing on the experience it creates for customers. As a business, you’re shaping those experiences, whether you do so consciously or not.
April 15, 2019
Analyst Blog
Getting Your Weekly Dose of Knowledge Thanks to DisrupTV
Have you checked out our weekly show DisrupTV? We bring together some of the smartest leaders across industries to get their advice and discuss the biggest trends impacting businesses today. With over 300 unique guests and nearly 150 episodes, it’s been a wild ride, and we are not slowing down.
April 15, 2019
Analyst Blog
AI, Ethics & Innovation: Navigating the Future of Technology | DisrupTV Ep.144
AI, Ethics & Innovation: Navigating the Future of Technology | DisrupTV Ep.144 In this episode of DisrupTV (Episode 144), host R “Ray” Wang engages with Sean Lane, CEO and Co-Founder at Olive; Suki Fuller, Analytical Storyteller and Investor; and Steve Wilson, VP and Principal Analyst at Constellation Research. Guest host Dr.
April 12, 2019
Video
IBM Goes Short on Customer Experience
On April 4, IBM announced an agreement to sell its portfolio of marketing and commerce software to private investment company Centerbridge Partners. The size of the deal, which is expected to close by mid-2019, was not disclosed. Mark Simpson, vice president of offering management and strategy for the IBM marketing platform and commerce offerings, will lead the new entity as CEO. The new company’s name, as well as how many and which employees will transfer along with Simpson, are yet to be determined. The scope of the agreement includes:
April 09, 2019
Analyst Blog
News Analysis - SAP keeps re-organizing, Fox-Martin in charge of world-wide sales, Enslin out, replaced by Morgan
Late on a Friday night in Germany SAP issues a press release that Robert Enslin is leaving the company. The organizational consequence was that of Jennifer Morgan taking over the Cloud Business Group, Enslin's previous responsibility. Her go to market activities are no completely with Adaire Fox-Martin – who now solely owns go to market for SAP.      
April 06, 2019
Analyst Blog
Mastering Collaboration and CX in the Digital Age | DisrupTV Ep. 143
Mastering Collaboration and CX in the Digital Age | DisrupTV Ep. 143 In this episode of DisrupTV (Episode 143), hosts R “Ray” Wang and Vala Afshar engage with Erica Dhawan, Keynote Speaker on Collaboration and CEO at Cotential; Meagen Eisenberg, Chief Marketing Officer at TripActions; and Esteban Kolsky, Principal and Founder at ThinkJar.
April 05, 2019
Video
Innovate with Value Creation for Healthcare
Premium Research
April 02, 2019
Rethink Innovation or Face Extinction 
Reinventing Healthcare IT | DisrupTV Ep. 142
Reinventing Healthcare IT | DisrupTV Ep. 142 In this episode of DisrupTV (Episode 142), hosts R “Ray” Wang and Vala Afshar engage with Anna Turman, Division CIO at Catholic Health Initiatives; Tom Stafford, VP & CIO at Halifax Health; and David Chou, VP & Principal Analyst at Constellation Research.
March 29, 2019
Video
Progress Report - SAP Cloud Analyst Summit 2019 - Intelligent Suite and Moving to SAP Tech Stack
We had the opportunity to attend the yearly SAP Cloud analyst meeting, held from March 6th till 7th in Salt Lake City. It was co-located with Qualtrics X4 Summit user conference, a good move to get the analysts up to speed on the newest 'sister' (as I call the SAP cloud businesses). Much of the summit was under NDA and we had to go through a reverse factual review – sharing with SAP before we published… then more work happened, and I am belated with this post… but better late … than never. 
March 29, 2019
Analyst Blog
DisrupTV: Driving Disruption for Real Impact
Autonomous vehicles, 3D printing, value-chain disruption and podcasts. We had a phenomenally entertaining and mind-expanding episode of DisrupTV recently. Here’s the quick takeaways. Technology Disruptions Taking Over Markets
March 26, 2019
Analyst Blog
#AppleEvent announcement and the potential in #healthcare
Big announcement by Apple with new subscriptions for news, tv, gaming, and a credit card offer that may impact the credit card industry. This can be a great play and set up for the healthcare industry as Apple looks to keep the 1.4B devices users in the ecosystem. The top three areas that healthcare vendors and providers can think about are:
March 26, 2019
Analyst Blog
Oracle Modern CX Spotlights Customer Data Platform, AI Accelerator
Oracle previews CX Unity, 'next-gen' sales UI, and DataFox upgrades. The  investments are promising, but don't dismiss data lakes so easily. “You have to empower whoever gets to the customer first.” This is the key message that Rob Tarkoff, executive VP and general manager of Oracle CX Cloud, shared at Oracle Modern Customer Experience (CX), March 19-21, in Las Vegas.
March 26, 2019
Analyst Blog
Musings - Apple Services Event 2019
Apple had its long anticipated services event in Cupertino on the 25th of March. Not surprisingly, Apple announced a news, TV service. The gaming service was expected somewhat. The real surprise was the card.     
March 25, 2019
Analyst Blog
Event Report: Apple Formally Launches Services Strategy #AppleEvent
Services Revenue Mix Could Reach 20% By 2020 Photo: @rwang0
March 25, 2019
Analyst Blog
How AI, Empathy & Sustainability Are Shaping the Next Era of Business | DisrupTV Ep. 141
How AI, Empathy & Sustainability Are Shaping the Next Era of Business | DisrupTV Ep. 141 In this episode of DisrupTV (Episode 141), hosts R “Ray” Wang and Vala Afshar engage with Frederic Laluyaux, President and CEO at Aera Technology; Dickson Tang, Author & Speaker; and Heather Clancy, Editorial Director at GreenBiz Group.
March 22, 2019
Video

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