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Customer experience teams--marketing, commerce, customer service, support and contact center--are pressured to become a unified growth engine driving engagement and revenue opportunities and that's going to force contact center evolution.
Insight Blog
Generative AI may create a boom in data licensing deals to train large language models (LLM).
While enterprises are training LLMs and looking for competitive advantage, new revenue streams are going to appear in surprising places. And the fun is just beginning.
Insight Blog
Wipro said it will invest $1 billion over the next three years to advance artificial intelligence via Wipro ai360, a unit focused on end-to-end AI innovation.
According to the services and consulting giant, Wipro ai360 will build on the company's existing investments and integrate AI into every platform and tool used internally and offered to clients.
Insight Blog
Is Shutterstock mapping the way forward for IP owners in the generative AI age or making an epic business model mistake?
Check back in a few years.
Insight Blog
Salesforce is raising prices across its clouds starting in August.
In a blog post, Salesforce said it will be increasing list prices about an average of 9% across Sales Cloud, Service Cloud, Marketing Cloud, its industry clouds and Tableau.
The news was good for Salesforce shares as the company has cut costs, kept customers and is now raising prices.
Insight Blog
This post first appeared in the Constellation Insight newsletter, which features bespoke content weekly.
We're careening into the second half of the year and it's always worth a bit of reflection. What stood out for me were the surprises.
Here's a quick look.
Insight Blog
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Insight Blog
Adam Nathan, CEO of Almanac, said modern work is broken and needs to be fixed by reframing remote work, creating writing-based cultures and processes and providing enough space for the magic of human collaboration.
Nathan's approach, which was outlined on DisrupTV Episode 328, is worth a listen starting at the 40 minute mark. Here are some of the takeaways.
Insight Blog
Rivian is betting that data, AI and machine learning will continually improve its customer experience and detect and prevent future vehicle issues.
Speaking at the Databricks Data + AI Summit, Wasssym Bensaid, SVP of Software Development at Rivian, walked through how the electric vehicle manufacturer created an architecture that enables it to ingest telemetry data from vehicles, boost battery life and roll out new features with over-the-air (OTA) updates.
Insight Blog
DisrupTV Episode 328: The Awareness Matrix, Trust & Wellbeing at Work
In this inspiring episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three dynamic thought leaders:
Neha Mirchandani – CMO & Head of People at BrightPlan
Neha introduces the Awareness Matrix and unpacks leadership through coaching, elevating energy levels, trust in the workplace, and holistic employee wellbeing. She explores how mindfulness can transform how teams show up at work.
Video
JetBlue is actively using artificial intelligence and machine learning across its business and actively using generative AI for its internal operations and ultimately revenue-producing products.
Insight Blog
Salesforce launched the latest installment of generative AI across its clouds with the launch of Sales GPT and Service GPT.
The news follows Salesforce's rollout of AI Cloud this month as well as the Einstein GPT Trust Layer, which enables customers to keep data secure while leveraging large language models.
Insight Blog
Synthetic biology promises to be disruptive across multiple industries because it can be used to develop new biological parts and devices while reengineering existing systems.
DisrupTV caught up with three experts in the field on a recent episode. The roundtable captured some of the promise and peril with synthetic biology, a multidisciplinary field of science focused on reengineering organisms.
Insight Blog
Databricks infused its data platform with generative AI capabilities across its Lakehouse Platform with tools to enable customers to leverage large language models (LLMs), federate and govern data and knowledge engines that learn corporate cultures.
Insight Blog
How do we build an inclusive #digital future? 🫱🏽🫲🏾 Watch Impact TV Episode 2 to unpack the barriers and opportunities for #accessibility equality from the following subject experts...
0:00: Impact TV introduction with co-hosts R "Ray" Wang, founder of Constellation Research, and Teresa Barreira, CMO of Publicis Sapient.
Video
Snowflake launched Snowpark Container Services in private preview in a move that will give developers more options to deploy and run generative AI applications.
The announcement, outlined at Snowflake Summit, follows up on the partnership with Nvidia. Snowflake Container Services expands Snowflake's ability to run workloads including full-stack applications, hosting large learning models (LLMs) and model training.
Insight Blog
The voice was calm yet determined. Frank was dead. Dave remained.
“Open the pod bay doors, HAL.â€
“I’m sorry Dave. I’m afraid I can’t do that.â€
Analyst Blog
Snowflake and Nvidia said they're integrating Snowflake Data Cloud and Nvidia NeMo, a platform for large language models (LLMs), so enterprises can build custom generative AI applications.
Insight Blog
Your quantum computing vendors may look a lot like your cloud, data center and supercomputing providers today as Microsoft, IBM and Intel all had quantum related announcements in recent days.
Insight Blog
DisrupTV Episode 327: Bioethics, Brain Science & Digital Governance
In this insightful episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three distinguished thought leaders:
Dr. Megan Palmer – Senior Director for Public Impact at Ginkgo Bioworks & Adjunct Professor of Bioengineering at Stanford University
Video
Databricks said it will acquire MosaicML, which is a generative AI platform specializing in large language models (LLMs), for $1.3 billion.
Insight Blog
IBM said it has acquired Apptio, which makes IT management and optimization software, for $4.6 billion. Big Blue said the move will bolster its IT automation offerings.
Vista Equity Partners bought Apptio in 2018 for $1.94 billion.
Insight Blog