This list celebrates changemakers creating meaningful impact through leadership, innovation, fresh perspectives, transformative mindsets, and lessons that resonate far beyond the workplace.
Engaging customers and employees in the digital age. Panelists: Andrea Chin, SVP, Global O&T Transformation PMO, Citibank Mobile & Tablet PMO and Robin Jenkins, Regional Marketing Manager, RMH Franchise Corporation.
What's it like to have one of the enterprise's hottest jobs? CDOs Ganesh Bell, GE; and Peter Kim, Chiel Worldwide discuss the trials and realities of global Chief Digital Officers.
Andy Mulholland discovers how non-technology companies are transforming in response to digital disruption. Panelists: Jason Maynard, Wells Fargo; Brook Colangelo, SVP and CIO, Houghton Mifflin Harcourt; Jos
Panelists discuss next generation marketing techniques. Panelists: Sandeep Dadlani, Executive Vice-President and Global Head of the Retail, CPG and Logistics Unit, Infosys; Bill Dolby, Sr.
John Hagel III describes the realities of a technology-driven economy : mounting pressure on workers and declining returns to capital, and offers his vision of the future.
If you are leading individuals from multiple "generations", you are probably categorizing them incorrectly, and here is why this is bad for you and your business.
They may not think they are, but most brands are anonymous.
It is evident that most brands, especially those in banking, retail, travel and telco industries, spend a lot of time making sure their sales and service associates are warm, welcoming and personable. In retail or sales, they promote "Hello, how can I help you" buttons, train folks on how to shake hand firmly and smile, and ask them to greet customers in store with their names. All these are examples of how brands invest in making their customer facing employees “human”.
The rise of digital presents an opportunity for the Chief Information Security Officer to move from a purely defensive position to one which uses the organization's information to act strategically and drive business value. Today Constellation Research published Strategic Opportunities for the Chief Information Security Officer in a Digital Age, a report highlighting the potential for security officers to utilize an organization’s information as a competitive asset.
Exploring the Shift from Information Security to Digital Competitiveness
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This report provides key concepts and frameworks for broadening the focus of information security activities to include utilizing the organization's information to make a stronger, strategic contribution to the enterprise’s competitiveness.
If you have been wondering what Salesforce has been up to, they have unveiled their next generation social studio, which is now fully integrated into the Salesforce Marketing Cloud. It’s got an interesting twist in that it includes next generation social listening, social customer service for service teams and new social lead engagement for sales […]