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Transforming Customer Relationships: Insights on CRM, CX & Digital Innovation | DisrupTV Ep. 130
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with CRM thought leaders Brent Leary, Esteban Kolsky, Jesús Hoyos, and Paul Greenberg to explore the future of Customer Relationship Management (CRM), customer experience (CX), and digital transformation.
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Cloud-Based Performance Management Brings Fast and Flexible Planning to Innovative and Disruptive Businesses
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Second-Largest Acquisition of a SaaS Company at $8B Sets Future Course for SAP
The Future Of The Internet And Human Rights In A Digital Age
In an era where some believe privacy is dead and that human rights will be taken over by dystopian AI, the pioneers of the internet are convening on the 70th international human rights day to talk about the future of the internet and human rights in a digital age.
Analyst Blog
Taking a look back, we had the chance to attend AWS reInvent in Las Vegas in 2017. The conference grew beyond the original limits of the Sands Convention Center and sprawled all over Las Vegas - from the Mandalay Bay all the way to the Encore. reInvent has become the get together of the IT industry, effectively wrestling that crown from VMware's VMWorld. As we head into the 2018 event, let's reflect on my observations and analysis from last year.
Analyst Blog
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If Data Is the “New Crude Oil,” Then Digital Supply Chains Demand More Serious Attention
We had the opportunity to attend Ceridian's yearly user conference Insights 2018, held from October 15th till October 19th at Cesar's Palace Hotel in Las Vegas. Attendance was over 3k, a new record for Ceridian, which has outgrown the Aria, the location of previous Insights conferences.
Analyst Blog
We had the opportunity to attend Workday's Rising conference, held from September 30th till October 3rd, 2018, held at the Mandalay Bay resort in Las Vegas. The event had record breaking attendance, in every dimension: Attendees, hotel, partners, expos, conference program etc. always a sign of a growing vendor.
Analyst Blog
Sales and marketing. Cats and dogs. Chalk and cheese. Oil and water.
For as long as there have been sales teams and marketing departments, there’s been friction. And yet, there’s magic in a simple vinaigrette, Vouvray and an aged chevre, even a cross-species best friendship. The same kind of synergy can and should exist between sales and marketing.
So why do they seem further apart than ever before?
Analyst Blog
Two new Constellation Research reports of mine cover data protection, looking at the heightened need for privacy in the face of artificial intelligence and Big Data, and the sorts of systemic infrastructure needed to safeguard data supply in future.
Analyst Blog
How Accessibility, Digital Strategy & Customer Experience Are Redefining Tech | DisrupTV Ep. 129
In this episode of DisrupTV (Episode 129), hosts R “Ray” Wang and Vala Afshar host Mark Miller (Author & Chief Strategy Officer at The Legacy Lab), Cindy Zhou (Chief Marketing Officer at Level Access), and Nicole France (VP & Principal Analyst at Constellation Research).
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Big Data and Artificial Intelligence Demand a New Privacy Compact
On November 11, 2018, SAP announced its agreement to acquire Qualtrics, a provider of customer and employee experience measurement, for $8 billion in cash. Qualtrics was set to IPO this week at a valuation of $5 billion with plans to raise $500 million. The company turned its first profit of $2.6 million in 2017 on revenue of just under $290 million. Qualtrics anticipated surpassing $400 million in revenue this year. Its key customer sectors include B2B technology, auto, travel and hospitality, financial services, government, media, airlines, and retail.
Analyst Blog
SAP is back on the acquisition trail with the acquisition of 16-year-old Qualtrics, the Provo, Utah, based survey vendor. But surveys are such a 20th century category, so survey vendors are becoming experience vendors – measuring – customer, product, employee and more experiences in the form of surveys.
Analyst Blog
Innovating for Social Good—From Lean Impact to Entrepreneurial Resilience | DisrupTV Ep. 128
In this compelling episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar are joined by Nick Symmonds (Olympian and CEO of Run Gum), Ann Mei Chang (author of Lean Impact: How to Innovate for Radically Greater Social Good), and Heather Clancy (Editorial Director at GreenBiz Group).
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