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Transforming Enterprise Operations with AI and Innovation | DisrupTV Ep. 317
DisrupTV Episode 317: Transforming Enterprise Operations with AI and Innovation In DisrupTV Episode 317, we explore how AI, customer success, and innovative leadership are transforming the way enterprises operate. From reducing help desk workloads through AI-driven self-service, to leveraging data for smarter workforce and customer strategies, this episode is packed with actionable insights for leaders looking to boost efficiency, drive adoption, and foster a culture of innovation.
April 10, 2023
Video
Don’t Kill Innovation, But Apply Guardrails For AI
Don’t Kill Innovation, But Apply Guardrails For AI On March 29, 2023, over 1100 notable signatories signed the  Open Letter from the Future of Life Institute asking for a moratorium on AI development.  This wake-up call to society highlights a need for tech policy to catch up with technology and brings awareness to the pervasive impact of AI on society for decades to come. As one of the major investors in Open AI and most notable signatories, Elon Musk has been advocating for a pause.
April 06, 2023
Analyst Blog
Here Comes the Virtual Experience Lab: A Secret Weapon for Improving Sales and Customer Loyalty
   
March 31, 2023
Analyst Blog
Time for Software Architecture to Catch Up With the Event-Driven World
Big Idea
March 31, 2023
Executive Summary
ChatGPT: Hype or the Future of Customer Experience?
Trends
March 30, 2023
Executive Summary
Oracle’s Data Platform Gets an EPYC™ Boost
Offering Overview
March 30, 2023
Executive Summary
2023 Trends in Incident Management
Trends
March 30, 2023
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related incidents, or crises, in real time. Fortunately, the improvements in just one year are amazing.
Glossary of terms commonly used in Incident Response, Observability, and AIOps
The following are the common terms used in Incident Management, AIOps, and Observability practice areas:
March 28, 2023
Analyst Blog
Why Empathy and Human Potential Are the Future of Leadership | DisrupTV Ep. 316
Why Empathy and Human Potential Are the Future of Leadership - DisrupTV Episode 316: Caitlin MacGregor & Chris Shipley In Episode 316 of DisrupTV, hosts R “Ray” Wang and Vala Afshar welcomed two powerhouse voices in leadership and innovation: Caitlin MacGregor, CEO & Co-Founder of Plum, and Chris Shipley, author of The Empathy Advantage.
March 24, 2023
Video
SVB Collapse, Generative AI Trends, Empowerment Culture | CRTV Episode 54
ConstellationTV Episode 54 features Constellation analysts Liz Miller and Holger Mueller analyzing SVB & ChatGPT-4, then Liz shares highlights from #TrulyZoho23 and Holger sits down with Jon Reed of diginomica to discuss Workday's #AI and #ML Summit. Listen here:
March 23, 2023
Video
Einstein GPT Analysis, MLOps Best Practices & ShortList Highlights | CRTV Episode 53
A brand new episode of ConstellationTV dropped today! Here's what you'll find in episode 53... 1:08 - Analyst co-hosts Dion Hinchcliffe and Doug Henschen discussing the latest #tech news, including Microsoft's latest announcement of Einstein GPT and generative #AI and #BI trends. 11:33 - Updates from Hannah Hock on our upcoming event, Ambient Experience Summit. 13:00 - Key takeaways from the 2023 Mobile World Congress in Barcelona 17:25 - #MLOps best practices from Andy Thurai 23:00 - New 2023 #ShortList recaps
March 23, 2023
Video
An Update on IBM Cloud for the CIO
Recently I had the opportunity to take a deep-dive on IBM Cloud to get a sense of it's current capabilities. My takeaway is that the platform has matured well and has come a long way since its early days, when it was known as Bluemix, and was a scrappy contender among the fast-growing hyperscalers.
March 22, 2023
Analyst Blog
What to Expect from Generative AI in Analytics and Business Intelligence
I'm wrapping up research for a fresh Market Overivew report on analtyics and business intelligence (BI) products. As in other arenas, the timliest, most potentially game-changing trend in this space is the introduction of Generative AI capabilities. We've already seen announcements from Microsoft, Salesforce/Tableau and ThoughtSpot, and we'll undoubtedly see more. Here's a quick rundown on what to expect.
March 22, 2023
Analyst Blog
News Analysis: Adobe Firefly - A Generative AI Offering For Creators
Adobe Delivers Generative AI With Adobe Firefly At Adobe Summit on March 21, 2023, Adobe announced and delivered its generative AI offering known as Adobe Firefly. Adobe Firefly (In beta), is a collection of generative AI models built for creative applications.  The offering joins the platform’s AI services. The first Firefly model will focus on image generation and text effects, trained on the hundreds of millions of Adobe stock images, openly licensed content, and public domain content where copyright has expired.
March 21, 2023
Analyst Blog
Rethinking the Future of Work and Transformation | DisrupTV Ep. 315
Rethinking the Future of Work and Transformation – DisrupTV Episode 315 The workplace is changing faster than ever, and leaders are under pressure to balance transformation with humanity. In Episode 315 of DisrupTV, hosts R “Ray” Wang and Vala Afshar sat down with Anne Fulton (CEO of Fuel50), Melissa Swift (author of Work Here Now), and Jon Reed (co-founder of Diginomica) to discuss how organizations can prepare for an uncertain future.
March 20, 2023
Video
The Lost Art of Being a Supervisor
Being a supervisor—a manager, a team leader, whatever title that comes with the territory—isn’t the same as it was just a few short years ago. This is especially true in contact, service, and communications centers.
March 19, 2023
Analyst Blog
IBM Cloud Satellite Powers Workload Freedom and More
Offering Overview
March 17, 2023
Executive Summary
ServiceNow Offers AI-Powered Service Operations for Modern ITOps
Offering Overview
March 16, 2023
Executive Summary
Analysis: Huawei's Journey of Digital Transformation and Sustainability
The Chinese technology giant, Huawei, has had quite an odyssey the last few years, finding itself in geopolitical struggles that have significantly challenged several of its businesses, most notably its smartphones and carrier equipment divisions. However, as I've watched the company's journey over the last decade, it's clear that it has also been making long-term bets in adjacent businesses and industries. 
March 13, 2023
Analyst Blog
Evolving Leadership in Fintech and Executive Coaching | DisrupTV Ep. 314
Evolving Leadership in Fintech and Executive Coaching – DisrupTV Episode 314 In a rapidly changing business landscape, leaders must blend disruptive tech insights with human-first leadership to drive value and trust. In Episode 314 of DisrupTV, hosts R “Ray” Wang and Vala Afshar welcomed three trailblazers: Rujul Zaparde, CEO of fintech unicorn Zip, Christine Tao, Co-Founder & CEO of Sounding Board, and Sally Helgesen, best-selling author of Rising Together.
March 13, 2023
Video
News Analysis: The Run On Silicon Valley Bank
Will there be a run on Silicon Valley Bank? The run on
March 09, 2023
Analyst Blog
The New Digital Assets Imperative for CIOs in the Public Sector
Best Practices
March 06, 2023
Executive Summary
Cryptocurrency, Digital Transformation & the Future of Work | DisrupTV Ep. 313
Navigating the Future of Work: DisrupTV Episode 313 The world of work is undergoing a profound transformation, driven by technological advancements, shifting societal expectations, and the need for greater agility. In Episode 313 of DisrupTV, hosts R “Ray” Wang and Vala Afshar engaged with thought leaders to explore these changes and discuss how organizations can navigate the complexities of the modern workplace.
March 06, 2023
Video
The 2023 SuperNova Award Application is Open!
Deadline for Submissions June 23, 2023 We are excited to announce the launch of our thirteenth annual SuperNova Awards. This prestigious program recognizes early adopters who demonstrate true leadership in digital business and shines a light on those teams who have overcome the odds to successfully apply emerging and disruptive technologies.
March 06, 2023
Analyst Blog

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