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NetSuite is launching a new licensing model that will enable enterprises to use task-specific licenses for employees that don't need full access to the platform. NetSuite said it will initially roll out the new licensing plan for NetSuite Warehouse Management.
Insight Blog
Customer experience has taken a back seat to cost cutting, declines in service and inflation and it's unclear whether new technologies such as generative AI can bail enterprises out.
Insight Blog
DisrupTV Episode 339: AI Revenue, Smart Startups & Cybersecurity
In DisrupTV Episode 339, hosts R “Ray” Wang and Vala Afshar engage in insightful discussions with four distinguished guests:
Video
Domino's Pizza is known as a tech savvy company that has been ahead of the mobile and data curves and now it plans to leverage integration with Uber Eats, revamp its loyalty program and reinvent its customer experience and boost productivity with generative AI.
Insight Blog
JPMorgan Chase executives were asked a simple question during its third quarter earnings conference call: What's the benefit of spending the most on technology in the banking industry? The answer illustrates how every company is a tech company to stay relevant and customer engagement has to span multiple channels.
Insight Blog
Each week I comb through Constellation Research's DisrupTV transcripts and videos for insights, news nuggets and items that can provide context on enterprise trends and topics.
What has come from this exercise--aside from a bevy of articles--is a bevy of life and work lessons. DisrupTV at times is one part book club and one part wisdom dispenser with a dash of professional career therapy. To that end, I'm going to start aggregating things from DisrupTV that made me go hmm and may not fit with the daily enterprise tech grind.
Insight Blog
Atlassian said it will acquire video messaging company Loom for $975 million in a move that brings asynchronous video to its team collaboration platform.
In a statement, Atlassian said it will acquire Loom for $975 million including Loom's cash balance. Atlassian said it will pay $880 million in cash and the remainder in equity awards. The deal is expected to close in Atlassian's fiscal third quarter.
Insight Blog
🎬 ConstellationTV Episode 67 just dropped! Co-hosts Doug Henschen & Dion Hinchcliffe give a rundown of the latest enterprise #tech news, Larry Dignan interviews SuperNova finalist Mary Farrell Kent CGMA ACMA from Magnox Ltd about transformational #CX initiatives, then Holger Mueller and Doug share key takeaways from Workday Rising.
00:00 - Introduction
01:09 - Tech News (Tech #earnings, cyber security attacks, #cloud)
14:13 - SuperNova Finalist Interview about CX Transformation
25:32 - Analysis of Workday Rising
35:50 - Bloopers!
Video
UiPath launched Autopilot, which melds generative AI, domain specific AI and its automation platform, to automate work via natural language. The launch adds to the automation platform push at UiPath that's well underway as the company aims to shed its image as a robotics process automation (RPA) company.
Insight Blog
Adobe launched a new model behind its Firefly generative AI image system and outlined GenStudio, which is a suite that will enable enterprises and marketers to better manage the content supply chain.
Although those two items were among the headliners at Adobe's Max conference in Los Angeles, the company launched several new enhancements, products and services with generative AI layered throughout the company's portfolio.
Insight Blog
Boomi says customers want more than integration from integration platform as a service (iPaaS) providers. Automation and AI headline next steps unveiled on the Boomi World Tour.
Boomi unveiled its evolved “Intelligent Integration and Automation Platform†on October 3, with the intelligent part being Boomi AI. It’s an advancement over the company’s existing artificial intelligence capabilities, but the headliner in Boomi AI is the addition of, you guessed it, generative AI capabilities.
Analyst Blog
Zoom Video Communications held its annual Zoomtopia conference, rolled out a series of generative AI capabilities across its platform and made it clear that it all about reinventing work with tools like Zoom Docs as well as customer experience. What was missing? Talk about add-ons for Zoom's AI Companion, price increases, monetization strategies and ways to get more money out of customers.
Insight Blog
DisrupTV Episode 338: Leading Change Without Collateral Damage
In DisrupTV Episode 338, hosts R “Ray” Wang and Vala Afshar engage in a compelling conversation with Frances Frei and Anne Morriss, co-authors of Move Fast & Fix Things: The Trusted Leader’s Guide to Solving Hard Problems.
Video
Companies hit by cyberattacks in the last quarter are detailing the financial hits with earnings on tap and rest assured there will be more disclosures to come. Clorox said it will see a big sales hit in its first quarter. MGM said it will incur costs of $100 million due to a data breach in September. And Caesar's reportedly paid ransomware to avoid a hit to its results.
Insight Blog
The pre-holiday shopping specials must still be hot because the acquisition news keeps rolling, this time with NICE Systems, announcing its intent to acquire LiveVox, a San Francisco-based Contact Center as a Service (CCaaS) platform that has differentiated itself thanks to AI-powered proactive, outbound engagement capabilities. This is especially important as contact center and service look beyond their norms of tech stacks with clear delineation between inbound and outbound systems to solutions that combine capabilities for a more holistic customer journey-driven experience strategy.
Analyst Blog
Kinetic is a company aiming to transform the aftermarket for electric vehicles (EVs) with a business model that rhymes with cloud infrastructure-as-a-service.
The effort is worth watching since Kinetic blends physical and digital services as automobiles evolve from mechanical systems to digital ones that resemble data centers on wheels. Who is going to maintain and repair all those EVs? While charging infrastructure is an issue, maintenance and repair could be just as critical.
Insight Blog
Clorox quantified its sales hit due a cyberattack--a fiscal first quarter loss and a sales decline ranging between 28% to 23%.
As previously disclosed in a regulatory filing, Clorox was hit by a cyberattack disclosed in August hampered production. Business was on track leading up to the cyberattack.
Insight Blog
Google launched its Pixel 8 Pro device and one of the main pitches beyond the usual software, camera and processor upgrades is that the device can run the company's foundational generative AI models locally.
Yes, your phone will be a little generative AI machine.
Insight Blog
With artificial intelligence (AI) projects all the rage, organizations must make a strategic determination to create a new CxO role at least at a functional level if not at a title level.. This decision should not be made lightly, however. Although the chief AI officer (CAIO) role is critical to an organization’s success, the level of collaboration across business, IT, finance and operations, HR, and legal risk and compliance requires an unprecedented level of cooperation and orchestration. Boards will also want to consider AI at the same level as CyberSecurity.
Analyst Blog
Zoom Video Communications expanded its reach into project management with its Zoom Docs and expanded its use of generative AI through its platform.
At Zoomtopia 2023, Zoom rolled out a bevy of new features and use cases for AI Companion, its generative AI play for hybrid work. CEO Eric Yuan said work is evolving and Zoom plans to reinvent its platform to go with that change.
Insight Blog
Check out the latest on how Magnox is transforming customer experiences.
Video
Enterprises are prioritizing artificial intelligence projects, but shortchanging the collaboration and orchestration needed across all business functions including HR, IT, finance, operations, and other areas. What's needed: Chief AI Officers.
Insight Blog