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Amazon is rolling out a series of generative AI tools for third-party sellers built on Amazon Web Services' models and Amazon Bedrock.
The announcement of the tools highlights how Amazon can showcase AWS and its advertising capabilities with its commerce platform. Among the tools of note is Project Amelia, which serves as a personal selling expert.
Insight Blog
T-Mobile said it is custom building an "intent-driven AI-decisioning platform called IntentCX with OpenAI. The partnership with OpenAI was part of a broader AI push by T-Mobile.
Insight Blog
HubSpot launched Breeze, the company's AI that features copilots and agents, and Breeze Intelligence, which enriches data and identifies the best prospects.
The tandem of Breeze and Breeze Intelligence, outlined in HubSpot's Fall 2024 Spotlight, are designed to aid marketing, sales and service teams drive revenue.
Insight Blog
Don't miss the latest CR #CX Convo with Constellation analyst Liz Miller! ☕
Liz sits down with CX leaders Jessica Bailey and Hailey Schraer from The Scotts Miracle-Gro Company 🌱 to unpack how customer experience strategies and partnership with UserTesting drive omnichannel #revenue for the business. 📈
Topics include...
Video
Should Oracle's march toward fiscal 2029 revenue of $104 billion succeed it'll largely because it has managed multi-cloud deployments, co-opetition and triple wins for itself, partners and enterprises.
Insight Blog
Salesforce CEO Marc Benioff laid out the company’s AI vision, which revolves around autonomous agents working with humans and the end of the “hit or miss†copilot era. The mission for Benioff: Put the copilot era to bed and focus on agentic AI powered by one platform the Salesforce platforms. Benioff said he wanted his customers to use Agentforce to deploy AI agents at Dreamforce and put an end to do-it-yourself AI.
Insight Blog
Workday outlined Workday Illuminate, its next-generation AI systems, AI agents across HR and financial processes and new interfaces. In addition, Workday acquired Evisort.
The news, announced at Workday Rising, highlights how enterprise software vendors are pushing AI agents to automate work. In many ways, generative AI and agents could be the new user interface for many applications.
Insight Blog
Intel plans to establish its Foundry business as an independent subsidiary as it aims to cut costs and optimize its business.
The move, outlined in a letter from Intel CEO Pat Gelsinger, came after a day of news aimed at calming fears about the x86 chip giant's future.
Insight Blog
Microsoft said Copilot agents are generally available in a move that provides enterprises agentic AI to automate business processes while preserving that Copilot brand it's known for.
In a blog post aimed at Salesforce's Dreamforce 2024 conference, Microsoft said it will add agent builder to Copilot Studio. Copilot agents are designed to be fully autonomous and run in the background to carry out tasks.
Insight Blog
Quarks
Executive Summary
Salesforce rolled out Agentforce additions across its Marketing and Commerce Clouds as well as Slack as it harmonizes its platform with AI agents. Salesforce's clouds, Marketing Cloud, Commerce Cloud, Service Cloud and Revenue Cloud will also work natively together.
Insight Blog
Generative AI has been the topic du jour for more than 18 months, but now the baton is going to be handed to agentic AI if Salesforce and other enterprise technology giants have their way.
Salesforce’s Dreamforce conference will be all about AI agents—known as Agentforce—and the company has had a steady drumbeat of news leading up to its flagship conference. Salesforce’s plan is to use Dreamforce to show you what Agentforce can do and reinvent the company as a platform that drives value.
Insight Blog
AI's Dual Promise & Pitfalls
DisrupTV Episode 375 — Jeremy Kahn & Larry Dignan
In DisrupTV Episode 375, hosts R “Ray” Wang and Vala Afshar engage with Jeremy Kahn, author of Mastering AI: A Survival Guide to Our Superpowered Future and AI Editor at Fortune Magazine, and Larry Dignan, Editor in Chief at Constellation Research. They delve into the dual promise and pitfalls of AI integration across industries.
Video
OpenAI released OpenAI o1-mini, a reasoning model designed to excel at Math and coding. OpenAI o1-mini highlights how models with focus is the next frontier.
The company also said o1-mini's cost is 80% cheaper than OpenAI 01-preview. ChatGPT Plus, Team, Enterprise, and education users can use o1-mini as an alternative to o1-preview to save money.
OpenAI said it trained o1 models without broad knowledge and optimized for STEM reasoning.
Insight Blog
Adobe reported better than expected third quarter earnings as its primary segments delivered double-digit growth from a year ago. However, the fourth quarter outlook was lower than expected.
The company reported third quarter earnings of $3.76 a share on revenue of $5.41 billion, up 11% from a year ago. Non-GAAP earnings were $4.65 a share.
Insight Blog
Salesforce is rolling out AI agents via its Agentforce platform across its core clouds including Sales, Service, Marketing and Commerce. What remains to be seen is whether enterprises will pay $2 per conversation for Agentforce assuming no volume discounts.
Insight Blog
Ford CFO Navin Kumar sounds like an enterprise software executive when he talks about Ford Pro, a unit focused on vehicles for businesses, and total cost of ownership, data and subscriptions.
Speaking at Goldman Sachs Communacopia + Technology Conference, Kumar noted the flywheel of data, vehicles, telematics, uptime and customer experience. Ford Pro includes commercial vehicles, all-electric trucks and vans and various services including telematics, telematics with dashcam, data services and fleet management.
Insight Blog
Zoho launched a new version of Zoho Analytics that includes more than 100 enhancements in a bid to appeal to data scientists who can then feed business users easy to consume insights and models.
The company added multiple artificial intelligence (AI) and machine learning (ML) features to Zoho Analytics including an ML model-building studio, integration with OpenAI, and more than 25 connectors to third party business intelligence systems.
Insight Blog
Zoho Analytics 6.0 brings AI-infused upgrades to data management, natural-language interaction, and data science capabilities – all at superow prices.
Analyst Blog
Dell Technologies Chief Operating Officer Jeff Clarke said “there’s no question that AI is coming to the enterprise†due to data gravity and proprietary information that won’t be moved to the cloud.
Insight Blog
Don't miss ConstellationTV episode 88 📺 This week, co-hosts Liz Miller and Holger Mueller unpack the latest enterprise #tech news (Oracle's #CloudWorld announcements and database integration with Amazon Web Services (AWS) and Microsoft Azure AND how recent leadership changes at SAP will impact it's future direction).
Then, Holger introduces his 2024 Workforce Management ShortList, describing what qualifies vendors for the list, and highlighting ADP specifically for its strong scheduling capabilities, #UX, labor forecasting, and #payroll integration.
Video
Inizio Medical's Matt Lewis, Global Chief Artificial and Augmented Intelligence Officer, has been named to Constellation Research's AI 150 list and sits at the intersection of AI, life sciences, human change management and mental health.
Insight Blog
Larry Dignan, Editor in Chief of Constellation Insights, sits down with Matt Lewis, Global Chief Artificial Augmented Intelligence Officer at New Medical, to discuss the intersection of life #sciences, #mentalhealth, and #AI. Lewis highlights the challenges of AI adoption, emphasizing trust, and self-efficacy as critical human factors.
Video
Google Cloud CEO Thomas Kurian said the company is increasingly monetizing AI based on consumption models, volumes of data and selling agents to line of business executives over IT.
Insight Blog