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CR Pulse

Customer Success Software: Totango

Next-Generation Customer Experience
Market Description The core tenets for customer success solutions remain focused on automating postsale processes leading up to managing renewal—and, in some cases, expansion…
Martin Schneider
Trends

2025 Observability Trends

Data to Decisions
Almost every business depends on its IT systems. For some organizations, digital is the only way they conduct their business. For all of those enterprises, their business…
Andy Thurai
CR Pulse

Revenue Platforms: Openprise

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
CR Pulse

Revenue Platforms: Gong

Data to Decisions
Market Description The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out as…
Martin Schneider
Trends

2025 Employee Experience Trends

Future of Work
Introduction Amid macro forces of automation and artificial intelligence (AI), companies continue to invest in keeping their existing human employees happy and engaged. The…
R Ray Wang
Best Practices

AI Enters the PaaS Phase: Why Amazon Bedrock Shows the Way

Data to Decisions
This report covers current and evolving trends in the artificial intelligence (AI) space. The fast progression from pure compute and infrastructure advances has evolved into a…
Holger Mueller
CR Pulse

Employee Experience Platforms: Culture Amp

Future of Work
Amid macro forces of automation and artificial intelligence (AI), firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX)…
R Ray Wang
Market Overview

Building Vibrant Marketplace Ecosystems for the Future

Tech Optimization
The enterprise software marketplace landscape is rapidly evolving, offering businesses a curated platform for discovering, purchasing, and deploying software solutions…
Chirag Mehta
Offering Overview

Nextworld Enters the EAP Market With a Strong Offering

Data to Decisions
Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. Moreover,…
Holger Mueller
Quarks

SAP Loves ABAP (Again)

Data to Decisions
Introduction SAP used to have the tagline “The world runs on SAP,” which was backed up by the amount of revenue SAP customers did generate. A more truthful statement would have…
Holger Mueller
Premium Research

Tech Buyer's Guide: Tableau Versus Power BI

Data to Decisions
Introduction Tableau is an innovator and market leader in the analytics and business intelligence (BI) market that almost single-handedly introduced the era of self-service…
Doug Henschen
News Analysis

Teradata Offers New Options for Innovating With Generative AI

Data to Decisions
Introduction Once generative artificial intelligence (GenAI) grabbed the world’s attention, in 2023, a technology arms race ensued, with the leading purveyors of large language…
Doug Henschen
Quarks

When Quantum SDKs Go to the Gym, Qiskit Wins

New C-Suite
Introduction We are seeing the hardware side of quantum technology reaching stability and maturity through the quarters of 2024—so the focus switches to quantum software…
Holger Mueller
Open Research

Constellation Research's Q3 2024 AI Survey

Data to Decisions
Over the past year, generative artificial intelligence (GenAI) has ushered in a new era of automation and productivity. Almost every business leader can see the impacts and…
R Ray Wang, Hannah Mason
News Analysis

Adobe Creates Ethical, Responsible AI Offerings

Data to Decisions
A few select software vendors are taking a thoughtful approach to ethical and responsible generative artificial intelligence (GenAI) offerings, and Adobe is one of them.  …
Andy Thurai
CR Pulse

B2B Marketing for the Enterprise: HCL Unica

New C-Suite
Market Description  AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These…
Liz Miller
CR Pulse

Revenue Platforms: Salesloft

Next-Generation Customer Experience
Market Description  The revenue platforms sector continues to be a crowded one, even as consolidation begins to enter into the equation. Although these solutions started out…
Martin Schneider
CR Pulse

AI Global Services: TCS Global AI Services

Market Description  Artificial intelligence (AI) services firms work with clients to design, build, train, manage, and operate AI capabilities for organizations. These firms…
R Ray Wang