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Quarks

Reflections on the Future and the Opportunity in Intelligent Work

Future of Work
Have you ever attended an event and just had something stick in your head for days or even weeks? Months? Smartsheet ENGAGE, in early November 2025, raised just such a question: What matters in the reality of work? 
Liz Miller
Case Study

Rimini Street’s Second Act Will Include a Heavy Dose of Agentic AI, UX

Data to Decisions
Rimini Street's first act took 20 years, but the second one will move much faster as the company aims to layer agentic AI over legacy enterprise resource planning (ERP) systems. The strategy: enable enterprises to accelerate their automation and artificial intelligence (AI) plans while relegating reliable yet legacy systems to plumbing.
Larry Dignan
Open Research

Constellation Research's CXO Confidence Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 CxO Confidence Survey examines enterprise sentiment among senior decision-makers navigating a landscape defined by complexity and cautious progress. The findings show that optimism is returning to…
R Ray Wang, Hannah Mason
Open Research

Constellation Research's 2025 AI Survey

Data to Decisions
Executive Summary  Artificial intelligence (AI) has shifted from experimentation to execution. Nearly all respondents (95%) to Constellation’s 2025 AI Survey report actively using AI technologies, with most scaling efforts focused on employee…
R Ray Wang, Hannah Mason
CR Pulse

Contact Centers Find a Voice in the AI Era

Marketing Transformation
Market Description The contact center is an exceptional example of the subtle but critical difference between a bulwark and a vanguard. A bulwark is the defensive core—a protective barrier that acts as a shield—asked to bear the brunt of an…
Liz Miller
Trends

Assessing Agentic Enterprise Readiness

Future of Work
Executive Summary Agentic artificial intelligence (AI) sits top-of-mind for many executives, especially those focused on experience delivery and customer engagement. Although many have launched isolated experiences or proof-of-concept (POC) initiatives, few have reached a…
Liz Miller
Case Study

Abrigo: How a ‘Lift and Shine’ Migration to AWS Set Software Vendor Up for AI

Data to Decisions
Customer Story Spotlight When Abrigo, which provides compliance, credit risk, and lending software for financial institutions, launched a series of new capabilities to its Abrigo AI suite in September this year, the effort was more than a product launch. The additions were…
Larry Dignan
Open Research

Constellation Research’s 2025 Analyst Relations Survey

Data to Decisions
Executive Summary  Constellation Research’s 2025 Analyst Relations Survey provides a snapshot of how analyst relations (AR) professionals are navigating fixed budgets, shifting expectations, and the rising impact of artificial intelligence (AI)…
R Ray Wang, Hannah Mason
Trends

IBM Embarks on a Fault-Tolerant Quantum Voyage

Data to Decisions
Market Description In June 2025, IBM shared an updated roadmap for its quantum offerings that reflects new dates and systems as well as the industry’s overall attention to quantum error correction. The report looks at architecture qualities for quantum…
Holger Mueller
Big Idea

AI Exponentials Will Rule the World

Data to Decisions
Executive Summary The age of artificial intelligence (AI) ushers in a revolution with an exponential scale unmatched by any other technology revolution to date. As humanity grapples with what it means to be human, expect a transformation in mission and purpose as pyramids…
R Ray Wang
Open Research

Certinia’s AI Agent Strategy Kicks Off With Staffing, Customer Success

Data to Decisions
Executive Summary Certinia, which provides management software for professional services organizations, delivered its first installment of artificial intelligence (AI) agents built on Salesforce’s Agentforce platform as part of its recent summer release
Larry Dignan
ShortList

Constellation ShortList™ AI-powered Virtual SDR Agents

Marketing Transformation
About This Constellation ShortList™ While artificial intelligence (AI) tools have been injected into the sales process for some time, a new wrinkle is deploying Ai-powered digital “SDR agents” to cover some, or all, of the sales prospecting process. AI SDR agents are…
Martin Schneider
ShortList

Constellation ShortList™ Metaverse Development Platforms

Future of Work
About This Constellation ShortList™Much hype has been made about the metaverse. However, very few organizations have fully grasped the impact the metaverse will have on experiences and engagement for both the consumer world and the enterprise. More than just gaming worlds or…
Holger Mueller, R Ray Wang
ShortList

Constellation ShortList™ Partner and Alliance Relationship Management (PARM)

Marketing Transformation
About This Constellation ShortList™ Partnership and Alliance Relationship Management (PARM) software allows vendors to manage partnerships, alliances and indirect channels throughout the customer process. Successful deployment of PARM software enables vendors to…
Martin Schneider
ShortList

Constellation ShortList™ Sales Force Automation

Marketing Transformation
About This Constellation ShortList™ Sales force automation (SFA) solutions focus on documenting and addressing the entirety of the sales process - automating actions and outcomes of the go-to-market process as a means to improve productivity of the sales force. Modern…
Martin Schneider
ShortList

Constellation ShortList™ Sales Engagement Platforms

Marketing Transformation
About This Constellation ShortList™ Sales engagement platforms are designed to drive both seller productivity and a more seamless interaction experience between buyers and sellers. These platforms focus on the mechanics of a seller crafting profitable 1:1 customer…
Martin Schneider
ShortList

Constellation ShortList™ Revenue Platforms

Data to Decisions
About this Constellation ShortList™ The Revenue Platforms sector continues to be a crowded one, even as consolidation starts to enter into the equation. While these solutions started out as tools for improving upon the foundational limitations of legacy sales automation…
Martin Schneider
ShortList

Constellation ShortList™ B2C Marketing Automation for the Enterprise

Marketing Transformation
About This Constellation ShortList™Engaging with consumers in the fast-moving digital-first world demands new experience strategies based more on the consumer and less on engagement channels. Today's marketer is looking for modern automation engines to deliver on an age-old…
Liz Miller
ShortList

Constellation ShortList™ B2C Marketing Automation for Small to Midsize Business

Marketing Transformation
About This Constellation ShortList™The modern business-to-consumer (B2C) relationship is often defined by moments of creativity, of personalization and of engagement. For the small to midsize (SMB) organization, pulling off these highly personalized engagements can feel…
Liz Miller
ShortList

Constellation ShortList™ Content Management System (CMS) – Hybrid

Marketing Transformation
About This Constellation ShortList™Content management systems typically fall within one of three categories: traditional (front and back end is connected), headless (back-end content management is completely detached from any front-end presentation layer) and hybrid systems…
Liz Miller
ShortList

Constellation ShortList™ Digital Asset Management (DAM) for High Volume Commerce

Marketing Transformation
About This Constellation ShortList™Digital commerce is filled with immersive, highly visual, dynamically interactive, rapidly available, personalized experiences that capture attention and deliver an immediate vision of how a specific product can fit into a customer's life. From…
Liz Miller
ShortList

Constellation ShortList™ Marketing Analytics Solutions

Data to Decisions
About This Constellation ShortList™The call for the chief marketing officer to serve as the growth driver and orchestrator for the modern enterprise has amplified the need for marketing analytics tools to quickly evolve from campaign performance trackers into more robust…
Liz Miller