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Trends

The Case for Revenue Platforms

Data to Decisions
Executive Summary What started out as sales engagement solutions to improve sales operations has now morphed into a very crowded category of solutions known as revenue operations, revenue intelligence, and revenue operations data automation. Most of these solutions have…
R Ray Wang
Offering Overview

HPE Enters the Next-Generation Computing Market

Data to Decisions
Executive Summary This report provides an overview of how HPE GreenLake for Private Cloud Business Edition (GreenLake PCBE) enables a full-fledged next-generation computing platform. The GreenLake PCBE platform provides what CxOs require most: Identicality of technology…
Holger Mueller
Premium Research

JPMorgan Chase: Digital Transformation, AI and Data Strategy Sets Up Generative AI

Data to Decisions
Customer Story Spotlight JPMorgan Chase will deliver more than $1.5 billion in business value from artificial intelligence and machine learning efforts in 2023 as it leverages its 500 petabytes of data across 300 use cases in production. "We've always been a data-driven…
Larry Dignan
Premium Research

How Home Depot Blends Art and Science of Customer Experience

Data to Decisions
Customer Story Spotlight Home Depot has transformed customer experiences with multiple technology and productivity projects that touch the supply chain, retail stores and associates working the floor, but few have delivered the quick returns of Sidekick. At Home Depot's…
Larry Dignan
Offering Overview

IBM Power Virtual Server Brings IBM Power Workloads to the Cloud

Data to Decisions
Executive Summary This report provides an overview of how IBM Power Virtual Server has evolved into a full-fledged next-generation computing platform. The IBM Power Virtual Server platform provides what CxOs require the most: Identicality  of technology stacks across…
Holger Mueller
Open Research

How Data Catalogs Will Benefit From and Accelerate Generative AI

Data to Decisions
Executive Summary The potential of generative artificial intelligence (gen AI) is taking the world by storm. Leading organizations and fast followers are developing gen AI strategies and, in some cases, launching initial capabilities. Success will depend on having accurate,…
Doug Henschen
Open Research

2023 H1 CxO Business Confidence Survey

Future of Work
Introduction Constellation’s 2023 H1 “CxO Business Confidence Survey” assesses the confidence of C-suite executives in today’s business and technology climate as well as their financial outlook for 2023…
Hannah Mason, R Ray Wang
Trends

Connecting Experiences From Employees to Customers

Data to Decisions
Executive Summary The contact center feels as though it is trapped in an almost constant state of change and evolution. Just as the throes of the pandemic-induced shift in work have calmed, work has changed yet again as hybrid models take hold and teams manage the people,…
Liz Miller
Trends

Analytics and Business Intelligence Trends in Cloud, Embedding, and Generative AI

Data to Decisions
The analytics and business intelligence (BI) market is mature in many respects, but it’s rapidly evolving in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within applications and collaboration platforms…
Doug Henschen
Market Overview

Analytics and Business Intelligence Evolve for Cloud, Embedding, and Generative AI

Data to Decisions
Analytics and business intelligence (BI) products have steadily evolved throughout their history, and in 2023 they’re continuing to evolve, in three important ways: adding cloud deployment options; adding embedding capabilities to deliver insights within…
Doug Henschen
Case Study

AWS Propels the Bundesliga Fan Experience to the Next Level

Data to Decisions
At a Glance Soccer (or football) is the most popular sport in Germany, Europe, and the planet. Deutscher Fußball-Bund (DFB) has more than 7.5 million members. The highest class of competition is the Bundesliga, which is operationally and commercially managed by…
Holger Mueller
Big Idea

Time for Software Architecture to Catch Up With the Event-Driven World

Data to Decisions
Executive Summary This Constellation Big Idea report examines the evolution of enterprise architectures and how they have evolved over time. It delves into the details of the most recent approach, event-driven architecture, and discusses its advantages. The report concludes…
Holger Mueller
Trends

ChatGPT: Hype or the Future of Customer Experience?

Data to Decisions
Executive Summary Although generative artificial intelligence (AI) has been around for some time, OpenAI’s ChatGPT has captured the hearts and minds of the general population by highlighting tangible possibilities of what AI can accomplish in both the…
Liz Miller, R Ray Wang
Offering Overview

Oracle’s Data Platform Gets an EPYC™ Boost

Data to Decisions
Executive Summary This report provides an overview of how the Oracle Data Platform running with Oracle Autonomous Database enables Enterprise Acceleration,  with a special focus on how Oracle’s use of AMD EPYCâ„¢ processors in Exadata…
Holger Mueller
Trends

2023 Trends in Incident Management

Data to Decisions
More than a year has passed since Constellation published its original “Trends in Incident Management” report. However, most enterprises still are not set up to handle IT-related incidents, or crises, in real time. Fortunately, the…
Andy Thurai
Offering Overview

IBM Cloud Satellite Powers Workload Freedom and More

Data to Decisions
Executive Summary This report provides an overview of how IBM Cloud Satellite has evolved to become a full-fledged next-generation computing platform. The IBM Satellite platform provides what CxOs require the most: Identicality  of technology stacks across cloud and on…
Holger Mueller
Offering Overview

ServiceNow Offers AI-Powered Service Operations for Modern ITOps

Data to Decisions
Executive Summary With the COVID-19 pandemic forcing every business to move online, the majority of enterprises have had to mature their digital operations forcefully, because they haven’t had enough time to evolve naturally. Out of business necessity, every…
Andy Thurai
Offering Overview

Workday Gets Serious About EAP

Data to Decisions
Executive Summary This report provides an overview of Workday’s enterprise application platform (EAP) capabilities, which enable Workday customers to extend and integrate Workday applications as well as build their own automation capabilities.  &nbsp…
Holger Mueller
Offering Overview

Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Data to Decisions
Executive Summary This report provides an overview of Workday Human Capital Management and analyzes its ability to satisfy enterprises’ demands to power their people operations with an integrated human capital management (HCM) suite. It highlights recently…
Holger Mueller
Offering Overview

IFS ERP Cloud Delivers Moments of Service

Future of Work
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Offering Overview

Oracle Continues to Lead in Cloud ERP

Future of Work
Executive Summary Enterprises emerging from the worst of the COVID-19 pandemic seek greater flexibility and more automation in their enterprise resource planning (ERP) solutions. Leaders need to easily access data, enable self-service capabilities, and intelligently automate…
R Ray Wang
Premium Research

Hybrid Work in 2023

Data to Decisions
Introduction Without question, the work environment became more challenging in 2022. Hybrid work—the orchestration of work between in-office and work-from-home environments—has become both a powerful enabler and a critical challenge for…
Holger Mueller
Big Idea

Behind the Scenes: The Genius in Salesforce Genie

New C-Suite
Executive Summary At its recent user conference, Dreamforce 2022, Salesforce announced a new architecture offering, Salesforce Genie, which Salesforce describes as a real-time hyperscale data platform. This report looks at the current positioning, the architecture, and what…
Holger Mueller
Offering Overview

Salesforce Elevates Its EAP Game

New C-Suite
Executive Summary This report provides an overview of Salesforce’s enterprise application platform (EAP) capabilities, which enable Salesforce customers to extend and integrate Salesforce applications as well as build their own automation capabilities…
Holger Mueller