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Analyst Blog
June 16, 2026

Hot Take: Salesforce Acquires Fin and Leaves Us Reading Between the Agentic Lines

Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an end-to-end customer agent focused on the full customer journey, regardless of functional ownership or individual mandate. ...
Liz Miller
Analyst Blog
June 15, 2026

The CEO’s AI Dashboard, Part 3: Data Readiness

Board Strategy
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though it were a cleanup project. It is closer to an operating discipline. Good data helps. Clean data helps. The right data, in the right place, ...
Esteban Kolsky
Analyst Blog
May 22, 2023

HOT TAKE: ServiceNow Cloud Observability from Knowledge23

Data to Decisions
lt;pgt;lt;span style=quot;tab-stops:list 1.0inquot;gt;For those legacy customers, who are using the ServiceNow platform, lt;/spangt;lt;span style=quot;color:#444444quot;gt;Cloud Ob...
Andy Thurai
Analyst Blog
May 22, 2023

Dell Technologies revamps APEX Cloud platform

Tech Optimization
lt;pgt;The APEX updates, announced at Dell Technologies World in Las Vegas, came as Chairman and CEO Michael Dell and co-chief operating officer Chuck Whitten walked through the co...
Larry Dignan