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Analyst Blog
May 11, 2026

Time To Get Loud With Voice-Driven Experience: How Leaders and Innovators Are Advancing Voice With Amazon Nova 2 Sonic

Next-Generation Customer Experience
Talking beats typing. At least that’s what today’s digital behavior patterns reveal. For the most part, this demand signal has been answered with one-sided, bot-driven conversations. Thankfully, those days are changing—quickly. In a short period of time, Nova 2 Sonic has proven that although voice is key, speed is the ...
Liz Miller
Analyst Blog
May 10, 2026

Distinguishing AI from Magic

I want to address what we know today about AI (GenAI, more specifically) since the launch of the first commercial GPT nearly 40 months ago. How can we leverage the full strategic cycle (despite the AI Rush compressing cycles by 36 months, give or take) to create a better path forward? ...
Esteban Kolsky
Analyst Blog
May 22, 2023

HOT TAKE: ServiceNow Cloud Observability from Knowledge23

Data to Decisions
lt;pgt;lt;span style=quot;tab-stops:list 1.0inquot;gt;For those legacy customers, who are using the ServiceNow platform, lt;/spangt;lt;span style=quot;color:#444444quot;gt;Cloud Ob...
Andy Thurai
Analyst Blog
May 22, 2023

Dell Technologies revamps APEX Cloud platform

Tech Optimization
lt;pgt;The APEX updates, announced at Dell Technologies World in Las Vegas, came as Chairman and CEO Michael Dell and co-chief operating officer Chuck Whitten walked through the co...
Larry Dignan