What's Broken—and What's Possible
This week’s lineup strikes at critical issues reshaping the workplace:
- David Roberts, CEO of SugarCRM, on the power of AI in CRM
- Jonathan Stutz, co-author of Daily Practices of Inclusive Leaders, on nurturing belonging
- Wes Adams and Tamara Myles, co-authors of Meaningful Work, on igniting passion and performance
AI-Powered CRM: From Transactional to Transformational
David underscores the shift: CRM is evolving beyond a logging tool to become a proactive assistant. AI-driven systems can surface insights, automate mundane work, and empower sales teams to make connections that matter. As he notes, the potential of CRM lies in "empowering sellers", turning reactive data entry into a forward-thinking strategy.
Inclusive Leadership: Everyday Practices, Lasting Change
Jonathan advocates for small, consistent actions to foster inclusion. His message: it's the daily rituals, not grand gestures, that cultivate a genuine culture of belonging. By integrating inclusive behaviors into team routines, leaders can make diversity and equity “actually work” .
Meaning Matters: Fueling High-Performance
Wes and Tamara break down meaningful work into three core pillars:
- Community – fostering connectedness and trust
- Contribution – enabling employees to make a visible impact
- Challenge – offering stretch opportunities to grow and thrive
They argue that when leaders design work around these elements, passion and performance naturally follow.
Why It Matters For Your Organization
The episode weaves together a compelling narrative:
- AI-enhanced CRM frees teams to focus on strategic, customer-centric interactions
- Inclusive leadership builds trust, engagement, and retention
- Purpose-driven work unlocks discretionary effort and innovation
- Together, these practices are more than trends—they form a blueprint for building agile, resilient, and high-performing teams.
Tune In Weekly
DisrupTV airs live every Friday at 11 AM PT / 2 PM ET, hosted by R “Ray” Wang and Vala Afshar. If you're shaping the future of work, make this a must-watch.
📌 Takeaway: To create high-performance teams, blend intelligent tools with inclusive leadership and meaningful purpose. Smart technology and human-centered culture aren’t separate—they’re the foundation of tomorrow’s workplace.
Want a deeper dive? Check out the full episode above or visit Constellation’s DisrupTV archive here.
