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Quarks

The State of Customer Success Management in 2015

Next-Generation Customer Experience
How Next-Generation Customer Experience Is Guiding the Success of Customer Success Management  hbspt.cta.load(341263, 'd56fb617-1732-4c9a-8efa-4e44194259ae'); …
Dr. Natalie Petouhoff
Quarks

The State of Collaboration in 2015

New C-Suite
The Future of Collaboration Lies at the Intersection of Social Interaction and Data-Driven Insights hbspt.cta.load(341263, '8253a182-3799-494c-a58d-446878f982d7'); …
Alan Lepofsky
Quarks

Privacy Enters Adolescence

Data to Decisions
The State of Digital Safety and Privacy in 2015 hbspt.cta.load(341263, 'dd706d0d-2e66-4735-b1fd-b3e8577e7377'); Constellation’s research team delivers its…
Steve Wilson
Quarks

The State of Customer Service and Support Evolves in 2015

Marketing Transformation
Customer Service and Support Evolves into Customer Success Management as Top Differentiator  hbspt.cta.load(341263, 'ef08f832-c938-4d55-8b66-c057c3513ebd'); …
Dr. Natalie Petouhoff
Case Study

How Rackspace Creates the Next-Generation Customer Experience

Next-Generation Customer Experience
Case Study: RackspaceUsing Communities to Deliver Exceptional Customer Service and Reduce Agent-Based Interaction  hbspt.cta.load(341263, 'a059f83c-e609-4e4c-a7c6…
Dr. Natalie Petouhoff
Quarks

Is Your Supply Chain Ready for the Internet of Things?

Data to Decisions
Understand How Your Supply Chain Can Benefit from Influx of New Data to Prepare for the Internet of Things hbspt.cta.load(341263, 'be5f3a35-b889-4d84-a5cd…
Guy F. Courtin
Open Research

Executive Brief: Can Brands Keep Their Promise?

Marketing Transformation
Can brands keep their promise? Yes, but only if the organization keeps up with the pace of change presented by digital disruption. This executive brief provides guidance about…
Dr. Natalie Petouhoff
Case Study

Integration and Control Pay Off in HCM Implementation

Future of Work
Case Study: Kronos on-premisesHow Moving from a Service Bureau to an On-Premises Solution Improves People Practices  hbspt.cta.load(341263, '802bf16b-f035-47fd-9107…
Holger Mueller
Case Study

Cloud-Based HCM Replaces Homemade Solution

Future of Work
Case Study: FinancialForce hbspt.cta.load(341263, 'e208b6fc-cd2d-458a-a068-58adb0dc4dc8'); Fast-growing cloud-based consulting firm Bluewolf chose…
Holger Mueller
Premium Research

The Customer View on Oracle Sales Cloud

Future of Work
Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base  hbspt.cta.load(341263, '928aec77-79b6-495a-aa30-35c80750f4c9'); Oracle…
R Ray Wang