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Case Study

November 11, 2015

A Social Match Made for Effective Digital Engagement

Data to Decisions

Case Study: Eharmony and HootsuiteHow eHarmony Improved Clickthrough Rates and Engagement Using Hootsuite in Social Channels Los Angeles-based online match-making service,…

R Ray Wang

Quarks

November 04, 2015

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Data to Decisions

Weather and Location as Context Attributes That Drive Insight Economies, IoT Business Models, and the Future of IBM On October 28, 2015, IBM announced its intent to acquire…

R Ray Wang

Premium Research

October 09, 2015

Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Data to Decisions

The Risks and Rewards of Leading an Organization to Deliver Superb Experiences that Keep Brand Promises The shift to digital marketing, electronic commerce, and…

Dr. Natalie Petouhoff

Premium Research

September 28, 2015

Cloud-Based Performance Management: Inside Anaplan

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Digital Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

Premium Research

September 28, 2015

Cloud-Based Performance Management: Inside Host Analytics

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Fast-Growing Digital BusinessesThese are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

Premium Research

September 28, 2015

Cloud-Based Performance Management: Inside Adaptive Insights

Data to Decisions

Cloud-Based CPM Supports Agile Planning for Fast- Growing Digital Businesses These are disruptive times. Companies not busy innovating are likely doing their best to fend off new…

Doug Henschen

Premium Research

September 28, 2015

Rationing Identity on the Internet of Things

Data to Decisions

Controlling the Flow of Personal Information in a World of Superconnectivity and Data-Driven Services The typical response to problems like identity fraud and cybercrime has…

Steve Wilson

Vendor Profile

September 25, 2015

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Bluenose Understanding Which Customer Success Management Approach Fits Best Bluenose Analytics offers a customer success platform that allows SaaS business to…

Dr. Natalie Petouhoff

Quarks

September 02, 2015

The After-Sales Supply Chain: New Tools for Customer Experience

Data to Decisions

B2B and B2C Firms Must Emphasize Post-Sales Servicing of Customers in the Digital Economy Post-sale relationship management a growing factor in customer retention…

Guy F. Courtin

Case Study

September 02, 2015

HCM Best Practices Prepare Bank for Utilization of "True" Analytics

Data to Decisions

Case Study: INTRUST Bank Ultimate UltiPro HCM Transformation Prepares INTRUST Bank for “True” Analytics INTRUST Bank is the largest privately held financial institution in…

Holger Mueller

Vendor Profile

August 26, 2015

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Totango Understanding Which Customer Success Management Approach Fits Best Totango, a vendor of cloud software for Customer Success Management (CSM). With…

Dr. Natalie Petouhoff

Case Study

August 26, 2015

How a Disrupter in the Wine Business Leads with Thoughtful Innovation

Matrix Commerce

Case Study: Netsuite Free Flow Wines' Distribution Model is Disrupting the Wine IndustryFree Flow Wines introduced a new distribution model that is helping it gain market…

Guy F. Courtin

Vendor Profile

August 06, 2015

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: ServiceSource® Understanding Which Customer Success Management Approach Fits Best ServiceSource® provides B2B companies with technology- enabled services, cloud…

Dr. Natalie Petouhoff

Vendor Profile

August 06, 2015

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Next-Generation Customer Experience

Vendor Profile: Gainsight Understanding Which Customer Success Management Approach Fits Best Gainsight is one of the leading vendors of Customer Success Management (CSM)…

Dr. Natalie Petouhoff

Case Study

July 30, 2015

Gamification Boosts Employee Retention for Restaurant Chain

Future of Work

Case Study: RMH Franchise - Bunchball Bunchball Helps RMH Franchise Overcome Key Turnover Challenges RMH Franchise Corp. was founded in 2012 with a business plan to acquire and…

Holger Mueller

Vendor Profile

July 20, 2015

GoodData: Delivering Guided Insight through an Agile Cloud Service

Data to Decisions

Companies Sidestep Infrastructure Deployment and Go Straight to Data Analysis, Visualization and Insight The center of gravity for data is shifting to the cloud, and so, too…

Doug Henschen

Vendor Profile

July 14, 2015

Workato: Re-Inventing Enterprise Integration from a Business User Perspective

Data to Decisions

The Looming Disruption of the Enterprise Integration Market Vijay Tella and Gautham Viswanathan founded Workato to chart a better way to solve the enterprise integration…

Holger Mueller

Case Study

July 13, 2015

How Adobe Used Workday’s Core HR to Drive Executive-Level Transparency and Engagement

Future of Work

Case Study: Adobe The Inside Story of How Adobe Used Workday’s Core HR to Drive Executive-Level Transparency and Engagement Silicon Valley-based Adobe faced an extremely…

R Ray Wang

Vendor Profile

July 13, 2015

Zementis: Big Data Insights through “True” Analytics

Data to Decisions

Vendor Profile: Zementis Scoring for Everyone and EverythingIn the past, the three constituents in the “making sense of data for the future” pool (data scientists, IT…

Holger Mueller

Quarks

June 30, 2015

Post Omni-Channel Retail: How to Transform Three Physical Challenges into Digital Opportunities

Data to Decisions

Fulfilling the Promise of Matrix Commerce in the Physical Store Electronic commerce, mobile technology, apps, flexible distribution centers and varied delivery methods are all…

Guy F. Courtin

Case Study

June 26, 2015

HCM Transformation in Higher Education

Future of Work

Case Study: KronosHCM Success at the University of Arizona Resulting from Smart Decisions During Implementation The University of Arizona's HCM solution suffered from…

Holger Mueller

Vendor Profile

June 26, 2015

HP Trafodion: Solving the Operational and Transactional SQL Challenges of Hadoop

Data to Decisions

Vendor Profile: HP TrafodionHP Delivers the Sequel to NoSQL – Transactional and Operational Workloads with Enterprise Integrity for Digital Scale With $22.398 billion in…

R Ray Wang

Premium Research

June 15, 2015

Experience Management: How to Deliver Integrated Customer Experiences

Data to Decisions

Transform Ordinary Experiences into Superb Experiences That Keep Brand Promises The shift to digital marketing and commerce as well as mobile interactions brings a massive…

Dr. Natalie Petouhoff

Premium Research

June 15, 2015

The Era of Self-Service Analytics Emerges: Inside SAP Lumira with SAP Predictive Analytics 2.0

New C-Suite

SAP Says Business Intelligence Users Can Tap Advanced Analytics, But Which Approach Fits Your Firm? Business leaders want to see what’s coming, not just read reports on what…

Doug Henschen

Research Library

Interested in Membership?`

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A Social Match Made for Effective Digital Engagement

IBM Buys The Weather Company, Advancing Its Insight Economy Strategy

Should the Chief Marketing Officer Oversee the Whole Customer Experience?

Cloud-Based Performance Management: Inside Anaplan

Cloud-Based Performance Management: Inside Host Analytics

Cloud-Based Performance Management: Inside Adaptive Insights

Rationing Identity on the Internet of Things

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

The After-Sales Supply Chain: New Tools for Customer Experience

HCM Best Practices Prepare Bank for Utilization of "True" Analytics

Totango: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

How a Disrupter in the Wine Business Leads with Thoughtful Innovation

ServiceSource: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Gamification Boosts Employee Retention for Restaurant Chain

GoodData: Delivering Guided Insight through an Agile Cloud Service

Workato: Re-Inventing Enterprise Integration from a Business User Perspective

How Adobe Used Workday’s Core HR to Drive Executive-Level Transparency and Engagement

Zementis: Big Data Insights through “True” Analytics

Post Omni-Channel Retail: How to Transform Three Physical Challenges into Digital Opportunities

HCM Transformation in Higher Education

HP Trafodion: Solving the Operational and Transactional SQL Challenges of Hadoop

Experience Management: How to Deliver Integrated Customer Experiences

The Era of Self-Service Analytics Emerges: Inside SAP Lumira with SAP Predictive Analytics 2.0

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