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Big Idea

Inside the Power of Relevance and Ambient Experiences

Marketing Transformation
Great customer experiences require an understanding and anticipation of customers’ needs. Brands and enterprises must recognize that customers call the shots about staying,…
R Ray Wang
Trends

Preparing for the New Age of Cloud Security

Data to Decisions
Cloud computing has evolved from the straightforward proposition of sharing outsourced data centers and computers through to today’s offerings of astonishingly rich…
Liz Miller, Steve Wilson
Big Idea

Inside the SAP S/4HANA Cloud 2111 Update

Data to Decisions
SAP continues to release key capabilities as part of the SAP S/4HANA and RISE with SAP roadmap. SAP would like its users to take a lean versus complex approach and start with…
R Ray Wang
Trends

2022 Trends in Incident Management

Data to Decisions
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old…
Andy Thurai
Best Practices

What Enterprises Must Seek in a Commerce Partner in 2022

Marketing Transformation
This report is for e-commerce companies that are looking to stay abreast of the evolving online shopping space to maximize sales and growth in 2022 and beyond, particularly in…
Dion Hinchcliffe
Trends

2022 Trends in Site Reliability Engineering

Data to Decisions
With the COVID-19 pandemic still affecting many areas of the globe, work from home is more of a mainstay than a luxury and digitizing business is more of a survival strategy…
Andy Thurai
Big Idea

Product-to-Consumer (P2C) Management

Data to Decisions
This report introduces the concept of the product-to-consumer (P2C) management software category, with an eye toward its core capabilities, its ability to satisfy unmet needs…
Dion Hinchcliffe
Big Idea

Why Data-Driven Innovators Choose Embedded Analytics

Data to Decisions
Organizations of every description are pursuing digital innovation. As a result, business and tech leaders, including chief data officers, chief digital officers, chief…
Doug Henschen
Trends

2022 ESG Trends

Data to Decisions
This report examines the critical environmental, social, and governance (ESG) solutions trends for the 2022 market. Growing interest in supporting a wide range of United…
R Ray Wang
Big Idea

ESG Solutions Address the Impending ESG Imperative

Data to Decisions
This Big Idea report examines environmental, social, and governance (ESG) solutions and offerings. Growing interest in supporting a wide range of United Nations Sustainable…
R Ray Wang
Premium Research

Epicor Kinetic Doubles Down on Product-Centric ERP

Future of Work
The COVID-19 pandemic exposed weaknesses in every organization’s back-office system. The inability to easily access data, enable self-service capabilities, and intelligently…
R Ray Wang
Premium Research

Matterport Drives Digital Transformation for CRB

Data to Decisions
At a Glance This case study describes the rollout of Matterport at CRB, a Kansas City, Missouri–based construction company specializing in design and construction in…
Holger Mueller
Premium Research

Field Service Management Tools

Data to Decisions
The consumerization of IT has increased customer and employee expectations for easy and transparent field service delivery. Field service management (FSM) software helps to…
R Ray Wang, Liz Miller
Premium Research

Oracle Affirms Its Strategic Role in Banking

Data to Decisions
Introduction In the era of digital transformation, IT has evolved from being a pure cost factor to a strategic weapon as enterprises strive to stay ahead of their competition…
Holger Mueller