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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
May 22, 2023

HOT TAKE: ServiceNow Cloud Observability from Knowledge23

Data to Decisions
lt;pgt;lt;span style=quot;tab-stops:list 1.0inquot;gt;For those legacy customers, who are using the ServiceNow platform, lt;/spangt;lt;span style=quot;color:#444444quot;gt;Cloud Ob...
Andy Thurai
Analyst Blog
May 22, 2023

Dell Technologies revamps APEX Cloud platform

Tech Optimization
lt;pgt;The APEX updates, announced at Dell Technologies World in Las Vegas, came as Chairman and CEO Michael Dell and co-chief operating officer Chuck Whitten walked through the co...
Larry Dignan