Analyst Blog August 17, 2015 Verint® Acquires Telligent® to Extend Online Community Customer Experience Next-Generation Customer Experience As you might recall, Telligent®, acquired Zimbra, whose purpose was to help o...
Analyst Blog August 13, 2015 A Great Place for Customer Service? Twitter: Oracle’s Social Roll-Out of A Twitter Enhanced Customer Solution Next-Generation Customer Experience There was a time when customers wrote a letter to customer service- ok that w...
Analyst Blog August 13, 2015 SuccessConnect15 - Progress, innovative ideas, and challenging the status quo Next-Generation Customer Experience We... Holger Mueller
Analyst Blog August 13, 2015 Salesforce Evolves Communities From Forums To E-Commerce Future of Work ... Alan Lepofsky
Analyst Blog August 12, 2015 News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP Future of Work On... Holger Mueller
Analyst Blog August 11, 2015 SAP SuccessFactors SuccessConnect 2015- Day #1 Keynote 3 Takeaways Future of Work I ... Holger Mueller
Analyst Blog August 11, 2015 Final Extension - SuperNova Award Deadline Extended to August 21 Data to Decisions New deadline August 21, 2015...
Orbits Blog August 11, 2015 Don’t Listen to Me. Listen to MIT. Get Out of Facebook. Next-Generation Customer Experience Short post from my phone while I get the oil changed in my car. ...
Analyst Blog August 11, 2015 SAP SuccessFactors Introduces Next Generation of Intelligent HCM Software Future of Work Th... Holger Mueller
Analyst Blog August 10, 2015 Inside Alphabet - G Is For Google Data to Decisions Alphabet Enables Google To Remain Innov... R "Ray" Wang
Analyst Blog August 09, 2015 ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2) Next-Generation Customer Experience Welcome back to Part 2 of my vendor profile of ...
Analyst Blog August 07, 2015 5 Major Trends Affecting Human Capital Management Future of Work Here are the five major trends affecting human capital management right now.... Holger Mueller
Analyst Blog August 06, 2015 ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 1) Next-Generation Customer Experience I'm in the process of writing profiles of vendors in the customer success man...
Orbits Blog August 06, 2015 Why GIS is still stuck in the 1990’s Tech Optimization When I was doing my undergraduate degree and started working as a (Geographic...
Analyst Blog August 05, 2015 Jive Circle: Useful Employee Directory App That’s A Secure Way To Quickly Search, Discover And Connect With Colleagues Next-Generation Customer Experience Jive Software, Inc....
Analyst Blog August 05, 2015 Articulate Your Business Case or Lose Customers To Competitors Next-Generation Customer Experience We Are Out of The Hype Cycle: Digital and Social Applications Must So...
Orbits Blog August 05, 2015 Hootsuite and the Instagram Integration You’re Still Waiting For Marketing Transformation Instagram has been wildly successful in building an ... Gavin Heaton
Analyst Blog August 04, 2015 SuperNova Award 2015 Deadline Extended Data to Decisions New deadline August 14, 2015...
Orbits Blog August 03, 2015 Avoid Mixed Messages Around Dynamic Pricing Next-Generation Customer Experience On Friday, July 31st, I received an email from a particular college athletic ... Russell Scibetti
Orbits Blog August 01, 2015 Five Insights into the Psychology of Twitter Marketing Transformation Statistics and sampling are an amazing thing.... Gavin Heaton
Analyst Blog July 31, 2015 Nominate your Chief HR Exec for a SuperNova Award Data to Decisions Honor your organization's Chief HR Off...
Orbits Blog July 30, 2015 My Recap of SEAT 2015 Next-Generation Customer Experience ... Russell Scibetti
Orbits Blog July 29, 2015 How to Make a Privacy Complaint Next-Generation Customer Experience When Disruptor’s Hand... Gavin Heaton
Analyst Blog July 28, 2015 Salesforce Delivers Salesforce1 Lightning Components - An App Builder for Non-Coders Next-Generation Customer Experience Ea... Holger Mueller
