Infosys CEO Salil Parekh said the company is "seeing good demand for AI agents" for vertical and horizontal use cases. Infosys is also deploying AI agents within its own business process management unit.
Speaking on Infosys' fiscal first quarter results conference call, Parekh gave some color on AI agent adoption. Services providers, which specialize in horizontal and vertical applications and connecting multiple systems and processes, have been among the more successful vendors deploying AI agents.
Parekh said:
"The main drivers of our growth were our leadership in enterprise AI and our continued success in clients selecting us for consolidation. We are seeing good demand for AI agents. We built 300 agents across business operations and IT areas. Our horizontal and vertical agents are helping our clients drive faster decisions, improve customer experience and improve operational efficiency."
The Infosys CEO didn't name specific customers, but did deliver a bevy of use cases by industry. Here are a few:
- An oil and gas major is using Infosys AI agents to enhance production quality, orchestrate dynamic pricing in retail stores and automating contract management for trading.
- A manufacturing company is using Infosys AI agents are being used across the supply chain to resolve issues with malfunctioning equipment.
- In logistics, a company is using Infosys AI agents in customer care, operations and accounting.
- A North American retailer is using AI agents to enhance in-store shopping by combining physical AI, automation and computer vision at the edge.
Jayesh Sanghrajka, CFO of Infosys, said the company is seeing customers delay spending over uncertainty, but agentic AI is becoming a priority.
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For Infosys, AI agents give the company the ability to potentially consolidate accounts, land customers and make its own operations more efficient.
The company's first quarter was in line with expectations. Infosys reported first quarter earnings of $809 million, or 19 cents a share, on revenue of $4.94 billion, up 4% from a year ago.
Infosys' outlook for fiscal 2026 was cautious given its industries and economic uncertainty. The company projected revenue growth of 1% to 3% in constant currency.
