Results

Insight News
March 25, 2025

Enterprises will spend on agentic AI, but perhaps not yet

Data to Decisions
Agentic AI is dominating headlines and the enterprise technology sector, but the impact on the IT budget remains to be seen. Agentic AI is promising, but it's going to take more pr...
Larry Dignan
Insight News
March 18, 2025

Adobe's plan: Leverage agentic AI for CX, unify platform

Data to Decisions
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization. ...
Larry Dignan
Insight News
March 17, 2025

Kore.ai launches AI agent platform, eyes orchestration

Data to Decisions
Kore.ai launched a platform to develop, deploy and manage agentic AI applications as a bevy of players race to become the orchestration layer for AI agents. ...
Larry Dignan
Insight News
March 12, 2025

ServiceNow Yokohama release ups AI agent game

Data to Decisions
ServiceNow launched its Yokohama release of its Now Platform including AI agent orchestration, analytics and a workflow data fabric that integrates apps, data warehouses and lakes,...
Larry Dignan
Insight News
March 05, 2025

Zscaler delivers strong Q2, says AI driving platform deals

Data to Decisions
Zscaler delivered better-than-expected second quarter results as the company platform is gaining due to its zero trust architecture and the need to secure AI applications. ...
Larry Dignan
Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the tec...
Larry Dignan