Results

Insight News
March 18, 2025

Adobe's plan: Leverage agentic AI for CX, unify platform

Data to Decisions
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization. ...
Larry Dignan
Insight News
March 05, 2025

Zscaler delivers strong Q2, says AI driving platform deals

Data to Decisions
Zscaler delivered better-than-expected second quarter results as the company platform is gaining due to its zero trust architecture and the need to secure AI applications. ...
Larry Dignan
Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the tec...
Larry Dignan
Insight News
February 23, 2025

HPE, Platform9 latest to target VMware customer angst

Tech Optimization
Broadcom has made VMware more profitable and has kept large customers in the fold, but the next wave of competitors, notably HPE and Platform9, is ramping up efforts to migrate the...
Larry Dignan
Insight News
February 21, 2025

Five9 bets contextual CX data will give it an AI edge

Data to Decisions
Five9 is betting that the contextual data layer above AI models will be just as critical to enterprises, and potentially be the difference in return on investment. ...
Larry Dignan