Orbits Blog January 19, 2014 Time to Bring Down the Search and Social Silos Marketing Transformation Gavin Heaton
Analyst Blog January 18, 2014 Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2) Marketing Transformation
Analyst Blog January 15, 2014 Rise of the Social Enterprise - Game Changers Broadcast New C-Suite Below is the webcast on the rise of the social enterprise that I participated Alan Lepofsky
Analyst Blog January 12, 2014 News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity? Data to Decisions IBM Launches New Business Group In New Yorkrsquo;s Silicon Alley R "Ray" Wang
Analyst Blog January 11, 2014 Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce Marketing Transformation R "Ray" Wang
Orbits Blog January 10, 2014 You Are What You Endorse–Google Shared Endorsements Marketing Transformation Gavin Heaton
Analyst Blog January 08, 2014 Salesforce.com Puts Less Emphasis On Social More On Business Future of Work This morning at Salesforce.com#39;s World Tour event in New York city, I mee Alan Lepofsky
Analyst Blog January 06, 2014 News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities Next-Generation Customer Experience Dynamics CRM Gains Key Technology and Team To Take Existing Customer R "Ray" Wang
Analyst Blog January 06, 2014 News Analysis: Verint Announces Intent To Acquire Kana For $514M Data to Decisions R "Ray" Wang
Analyst Blog January 02, 2014 2014: The Year of a Siebel Renaissance? Next-Generation Customer Experience
Analyst Blog January 02, 2014 Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale New C-Suite R "Ray" Wang
Analyst Blog January 01, 2014 The Snapchat data breach New C-Suite Yesterday it was reported by Steve Wilson
Analyst Blog December 28, 2013 Trends: 10 Trends for #Cloud Computing in 2014 To Dominate #Digital Disruption [Slide Share] New C-Suite Ten Trends For Cloud Computing In 2014 To Dominate Digital Disruption R "Ray" Wang Holger Mueller
Analyst Blog December 26, 2013 The ROI on hacking Target customers' cards New C-Suite An unhappy holiday for Target customers Steve Wilson
Analyst Blog December 24, 2013 Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's) Marketing Transformation Every Brand Should Have A Plan For A Data Breach R "Ray" Wang
Analyst Blog December 24, 2013 Facebook's challenge to the Collection Limitation Principle New C-Suite Facebook#39;s challenge to the Collection Limitation Principle Steve Wilson
Analyst Blog December 19, 2013 My analysis of the FIDO Alliance Data to Decisions I#39;ve written a new Constellation Research quot;Quarkquot; Report on the Steve Wilson
Analyst Blog December 17, 2013 Are we ready to properly debate surveillance and privacy? Data to Decisions The cover of Newsweek magazine on 27 July 1970 featured an innocent couple be
Analyst Blog December 17, 2013 Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture New C-Suite Company culture: the secret ingredient in the creation of the industr
Analyst Blog December 17, 2013 Event Report: The Atlantic Silicon Valley Summit - Exploring The Culture Of Innovation [VIDEO] #AtlanticSVS Data to Decisions R "Ray" Wang
Orbits Blog December 13, 2013 Social Communities Spur Innovative Customer Support Next-Generation Customer Experience As customer support managers plan for the upcoming year, one area I suggest f
