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Every website you visit may download a different collaboration app!
Given the variety of WebRTC enabled communications applications, it would be very easy to inadvertently click on something that gave camera or microphone control to someone I don't know and don't care to know. How does WebRTC provide security for this brave new world of ubiquitous browser-based voice, video, and data?
I recently had the privilege of speaking with Eric Rescorla of RTFM, Inc. about this topic. Eric is the author of two IETF RTC-Web working group documents focusing on WebRTC security--one discusses WebRTC Security Considerations and the other proposes a WebRTC Security Architecture that satisfies these security considerations.
Analyst Blog
Every technology market goes through different growth phases and at this point I think we are witnessing the beginning of the second phase for the cloud market, in which the number of players increase, mainly by new market entrants. And at the same time competition increases as the combined forecast of the market players exceeds the overall market growth – so there is significant price competition in the market.
Analyst Blog
A few months ago, I predicted that the low hanging fruit for WebRTC in the enterprise space would be in customer service and support applications, including e-commerce sites. This prediction turned out to be true when FreeCRM announced that it has already integrated WebRTC into its cloud-based CRM solution. In the initial offering, the agent is only able to make outbound calls to the PSTN. This fall, the company will enable inbound calls as well.
Analyst Blog
At this weeks HPDiscover conference in Las Vegas, HP announced a number of interesting new offerings, the one that caught my attention was the nicely crafted acronym of HAVEn, so let's understand what it is - and what it is not. And I hope the movie buffs pardon the name bungling in this post's title, but this one was too tempting.
Analyst Blog
[Infographic] To post or not to post to Facebook?Vegas transformed itself from family destination to adult playground, it seems that Facebook too is experiencing this kind of shift. With a revitalised MySpace and a plethora of low demand/high impact alternatives like Instagram and SnapChat it may well be that Facebook enters a new era of adult-focused engagement.
Analyst Blog
Today Oracle announced the availability of Java Enterprise Edition (EE) Version 7. This marks the first Java EE release under complete Oracle stewardship and is an important milestone to assess Oracle's stewardship of Java and its implications for the enterprise.
Analyst Blog
Constellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area — lead to deal use cases. This best practices research report offers insight into two of Constellation’s primary research themes, the Next-Generation Customer Experience and the Consumerization of Information Technology/The New C-Suite.
Analyst Blog
Event Report Cornerstone had their yearly user conference Convergence in San Diego from June 6th-8th. The conference was well attended with over 1000 customers, partner and employees coming from all over the world.
Analyst Blog
This is the second installment in a series of blog posts in which we will introduce you to this year's Connected Enterprise speakers. This year's list of speakers is comprised of a group of revolutionaries that will challenge you to reevaluate your approach to standing business models. Say hello to Chris Meyer, innovator, author, and founder of Monitor Talent.
Analyst Blog
The other day I went through a rather mundane challenge... I was running Office365 on one machine - but didn't like that machine, returned it and got another one, a new one. Well all I needed to do was re-install Office365, that I need to edit and see revisions of research reports.Well - the process started by noon on Thursday, and I was finally done on Friday by close to 10 AM - close to 24 hours...
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Quarks
A Brief Analysis of the Four Components of Customer Success on the SAP HANA PlatformSAP’s HANA platform has reached a level of product maturity that calls for a look at the next steps for the product’s overall success in the enterprise software market. Since the emergence of HANA, concerns arose about hardware cost. But recently that cost has come down. So Constellation Research looks further at the cost of implementation and maintenance plus what it will take to make the overall cost/benefit value proposition of HANA into a game changer for SAP customers, SAP partners and SAP itself.
SAN FRANCISCO, CA – Constellation Research, Inc. the research and advisory firm focused on disruptive technologies, announced today the publication of "Demystifying Social Business: Optimizing the Lead to Deal Process (Sales)” by Constellation Principal Analyst and CEO, R “Ray” Wang. This research report provides pragmatic advice about how organizations should get started on their social business initiatives.This report reveals...
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SAN FRANCISCO, CA – Constellation Research, Inc.
Press Release
Quarks
Quark version of the full Demystifying Social Business ReportPragmatic Advice on How to Get Started in Your Social Business InitiativesConstellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area -- lead to deal use cases. Social business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business initiatives across a variety of business processes. In Constellation’s recent 2013 survey of 237 social business adopters, more than a majority (57.8 percent) of the market leaders and fast follower respondents had moved from experimentation to scaling social business initiatives to match demand. This trend signifies the successful growth of social business across a number of use cases.
Premium Research
Pragmatic Advice on How to Get Started on Your Social Business InitiativesDownload the report snapshotConstellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area -- lead to deal use cases. Social business initiatives have gained acceptance as a key driver in business innovation. Since 2010, organizations have experimented and successfully deployed social business initiatives across a variety of business processes. In Constellation’s recent 2013 survey of 237 social business adopters, more than a majority (57.8 percent) of the market leaders and fast follower respondents had moved from experimentation to scaling social business initiatives to match demand. This trend signifies the successful growth of social business across a number of use cases.
We want to know how you're using mobile technology in your organizationTake this short 15 minute survey. Tell us how you're using mobility in your organization, and we'll send you a snapshot of the survey results.
Analyst Blog
This is a busy week of acquisitions - with IBM's Softlayer and Salesforce's Exact Target, SAP didn't stay on the sidelines with announcing the hybris software acquisition today. Not all transaction values were disclosed this week - but my estimate is, that north of 6B US$ were moved this week in the enterprise software market.
Quite a week - and it's only Wednesday.
Analyst Blog
As the first cloud-only manufacturing ERP system, Plex Systems has an wide footprint of functionality, going beyond what is offered by newer cloud vendors. Nevertheless, after more than a decade of development, Plex has fewer than 1000 customers and its presence is limited mostly to smaller manufacturing companies in a few sub-sectors. As the first fully multi-tenant manufacturing cloud vendor, Plex could have, and should have, been growing at a faster pace. This post outlines six actions that Plex needs to take in order to accelerate growth.
Analyst Blog
Why IBM bought SoftlayerOn the morning of June 4th 2013 we learned that IBM announced its intent to acquire SoftLayer – a strategic acquisition for IBM in their quest to reach 7B of cloud revenue in 2015. Financial terms were not disclosed – but the street says the deal is valued around 2B US$.
Analyst Blog
A premise of moving from company-centricity to customer-centricity is to become more effective at delivering customer service. As a result of the many years that we admonished customer service organizations to become better and more efficient at what they do, to save more money in their operations, and to reduce the costs of servicing customers […]
Analyst Blog
Some WebRTC-enabled sites will likely need to connect with enterprise communications systems and to the PSTN. Here we discuss architectures for how this can be done.This is the second in a series of articles from Brent Kelly offering a primer on WebRTC; Part One can be found here.
Analyst Blog
EVENT REPORT: Informatica Launches Vibe, A Virtual Data Machine For New Business ModelsAt Informatica World 2013 in Las Vegas, Informatica announced the Vibe Virtual Data Machine (VDM).
Analyst Blog
This is the first in a series of blog posts in which we will introduce you to this year's Connected Enterprise speakers. This year's list of speakers is comprised of a group of revolutionaries that will challenge you to reevaluate your approach to standing business models. Say hello to Jane McGonigal, futurist, gamer, and Chief Creative Officer of SuperBetter Labs.
Analyst Blog
Quarks
Video Is Gaining Traction as an Effective Service Channel for Customer EngagementMulti-channel customer support is expanding to include video transactions that provide a deeper customer experience. However, just offering video content or chat sessions is not enough to succeed. Brands need to promote their video support services, generate interest in its content and engage in best practices for its use.