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Three health plans use Oracle Siebel thorough a s SaaS company called benefitalign which is a wholly-owned subsidiary of Speridian Technologies,
Analyst Blog
A couple of years back, Facebook changed their terms of service that allowed your images to start appearing in contextual advertisements offered across the social network. More recently, they announced plans to remove a feature that allows people to prevent their names being found in search results. This means that those using Facebook can now be found by strangers (or by past friends, lovers, enemies) simply by using Facebook’s internal search tool.
Analyst Blog
This year's HR Tech Conference in Las Vegas proved to be more than ever, that it is the key event of the HCM industry. With more vendors, more buyers and more buyers with imminent purchase needs - it was the largest event yet. And equally it was massive in terms of announcements, steps walked, parties etc.
So what were the key takeaways?
Analyst Blog
No surprise, the vultures are already circling Blackberry and looking to recruit some of their top talent. The likes of Apple and Intel are starting to make overtures to Blackberry workers.This cannot be a surprise to anyone. After the Waterloo based company
Analyst Blog
On October 7th, 2013, private equity firm, Francisco Partners acquired Avangate, a leader in digital commerce and subscription billing. Avangate serves over 3,000 customers across more than 100 countries. Avangate has experienced 70% year over year growth over the past six years. The deal terms were not publicly disclosed and was led by My Le Nguyen.
Analyst Blog
Constellation's J. Bruce Daley is conducting a State of Siebel in 2013 user community survey. This survey is designed to provide a benchmark for Siebel customers to guage their implementations against their peers. Take the survey and get free research and access to the survey results.
Analyst Blog
Major survey provides tool for organizations to benchmark against peers
Press Release
Many have wondered about why big players in the Internet, communications, and device industries would not quickly get on board with WebRTC and rapidly promote it is a standard since WebRTC has so many supposed benefits. We often hear about Apple’s lack of comment on WebRTC and Microsoft’s alternative approach called CU-RTC-Web. I learned a lesson about standards from an unusual source: “False Economy: A Surprising Economic History of the World”. This book, by Alan Beattie, discusses why countries, economies, and continents are the way they are: not because of predetermined courses, but by the choices they made.
Analyst Blog
Genesys a major provider of software for customer service and contact centers entered into a definitive agreement to acquire Echopass, a cloud contact center provider and will add 1,250 new customers to Genesys’ Cloud direct services. Echopass currently partners with Genesys for its contact center Customer Engagement Platform and specializes in larger enterprise cloud contact center solutions. This new acquisition will significantly expand Genesys’ installed base in the cloud.
Analyst Blog
About a million years ago, when I studied theatre and movement, I was fascinated by what appeared “real” on stage and what looked like it was a person slouching across an open space. There was a real difference between an actor who was able to inhabit and own the stage and someone who seemed to shrink within its open space. For some actors, this ability comes naturally but many have to work on it. And it is these techniques that interested me the most.
Analyst Blog
Event Report: Seven Trends From This Year's Human Resources Technology Conference 2013 (#HRTechConf)
Over 8,000 attendees gathered for the industry’s biggest and baddest event around human resources technology and the future of work at the Mandalay Bay Hotel in Las Vegas. This year marked a few key milestones:
Analyst Blog
As most of you will know the father of the HR Tech Conference, Bill Kutik, is retiring from the effort, and handing over the reins to Steve Boese - who certainly will sooner or later install changes to event with the motivation to improve it even further.
But what is HR Tech so far - probably a unique event across all enterprise automation that brings together the users, decision makers, vendors, partners and influencers around HR technology. Many other conferences strive for a similar influence and position - in my view only the HR Tech Conference has achieved, that basically if an enterprise is in for an investment in HR Tech, this is the event to attend. Likewise, if there are no major decisions awaiting - it's good to see how your vendor(s) are doing, what the competition is doing - and lastly - have some fun with the industry peers in Las Vegas.
Analyst Blog
On the day Twitter announces its IPO, new report addresses gap between social media and enterprise risk managementDownload the report snapshot
Analyst Blog
Premium Research
Social Logons Will Blend Personal and Work Spaces, Ushering in a New Era of Hybrid Identity
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This report aims to help decision makers deal with “consumerized identity”―especially social logon and “BYO Identity”―so as to not dilute their ability to control enterprise risk.
Report addresses gap between social media and enterprise risk management
Press Release
San Francisco start up Taptera seeks to disrupt the world of SFA through mobile apps.
Analyst Blog
Although notable for not being notable, the most interesting news at Oracle Open World 2013 is what was left unsaid.
Analyst Blog
One week before the yearly HR Technology Conference starts in Las Vegas, ADP decided to hold it first ever Innovation Showcase, featuring key product innovations in a live, interactive webcast. The timing was impeccable - not to far and not to close to the HR Technology Conference casting its shadow next week - and garner the appropriate attention. For instance enough time to get a blog post in - wait a minute... but when a vendor has 620 thousand clients across 125 countries - the industry and influencer community does pay attention. ADP raised that attention even more with claiming 300 thousand clients and users in the cloud.
Analyst Blog
Constellation Research attended the DAACIndia 2013 on 26 and 27 Sept 2013 in Bangalore. Having won the go-private mandate barely a fortnight ago, ‘The World’s Largest Start-up’ message dominated the conference theme. Alok Ohrie, President and Managing Director, Dell India, dedicated a sizable chunk of his keynote to sharing Dell’s focus and priorities post mandate (see Figure 1). Moreover, Dell's India customers speaking on the panel expressed a sense of relief that the uncertainty had passed.
Analyst Blog
Those of you who are baseball fans know that the greatest closer in baseball – Mariano Rivera – retired from the game this season (mind you I am a diehard Red Sox fan so that was hard for me to write). Rivera was a model of consistency in excellence – since 1995 the pitcher known as the Sandman accumulated some gaudy statistics:
Analyst Blog
Appointment expands Constellation’s coverage area into the data privacy and digital identity space
SYDNEY, AUSTRALIA – Constellation Research, Inc., the award-winning research and advisory firm focused on how disruptive technologies transform business models announced today the addition of digital privacy specialist, Steve Wilson, to the research team as VP and Principal Analyst. Wilson, whose research focuses on digital identity, privacy and cyber security, expands Constellation’s ability to provide online risk management research/solutions to its early adopter clients worldwide.
The addition of Wilson and consequential expansion into the digital identity space signals Constellation’s commitment to push its coverage area to the frontier of disruptive technology, and provide its early adopter clients with the most comprehensive coverage of emerging and disruptive technologies.
Analyst Blog
Quarks
Gain Valuable Insight into What Customers Are Really Saying to Improve Call Center PerformanceCustomer support organizations often lack accurate information on what their customers are actually saying to them and rely on surveys or social posts to gather data. With speech analytics, brands now have a major opportunity to gain insight into what their customers are actually communicating to them during phone or video conversations. Although most customer service applications track agent performance, they do not capture the customer’s real-time experience. Speech analytics fill this void and improve business performance and customer satisfaction.
Constellation Cosmos
Insights from 341 Respondents Putting Mobility to Work in Key Business Processes Download the report snapshotMobility provides a competitive advantage to organizations that have incorporated and embedded it into business processes. More than just another channel, mobility has earned its place as a mindset for not only the consumer world, but also the enterprise. As the key technology that defines consumerization of technology, mobility has proven its qualitative benefits. However, the ROI on mobility remains elusive at a quantitative level for many organizations.Constellation set out to identify the key metrics across eight mega-business processes that included four front office and four back office mega-processes. From those mega-processes, survey participants responded to 42 key business process metrics. The results revealed the rate of adoption for the 42 business process metrics and ROI results for early adopters, sliced by size of organization, industry, department and business process.
Appointment expands Constellation’s coverage area into the data privacy and digital identity space
Press Release