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Not much I can add, just read this tweet. The brain receives about 40,000,000 pieces of information every second – Only 40 of those are actually consciously processed. — UberFacts (@UberFacts) September 10, 2013
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How to Attack or Defend an Installed Base by Understanding How to Qualify the Success of Legacy ApplicationsDownload the report snapshot
This report helps sales representatives determine how likely a legacy implementation is to be converted so they can qualify opportunities and threats more quickly.
SaaS Adoption Gains Ground, Based on Outstanding Economic CharacteristicsReport snapshot available for downloadIrvine, CA – September 10, 2013. Constellation Research, Inc. announced today the publication of "SaaS Adoption Trends and Customer Experience” by Constellation Vice President and Principal Analyst, Frank Scavo. Based on survey results from Computer Economics, this report documents the increasing adoption levels and investment rates for SaaS applications across all categories and recommends best practices for buyers in evaluating and contracting with SaaS providers.
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As Software-as-a-Service Gains Market Share, Buyers Must Follow Best Practices in Evaluating and Contracting with SaaS ProvidersDownload the report snapshotBased on the Computer Economics annual survey of technology trends, this report quantifies the current adoption and investment trends for software as a service (SaaS) as well as the benefits that are driving companies to expand their SaaS implementations. We assess these trends by organization size, sector and geography. In terms of economics, we look at the ROI and TCO experience of those that have adopted SaaS solutions. We conclude with practical advice for those considering deployment of software as a service.
General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of GrowthRapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital. Founded in 2006, Clarabridge is a leading provider of customer experience solutions. The funding announcement is significant as Clarabridge:...
Analyst Blog
SaaS Adoption Gains Ground, Based on Outstanding Economic Characteristics
Press Release
Data-to-Decisions [D2D] is one of the broadest business research themes that Constellation Research covers, touching every area of governmental, personal and business decision making. I want to congratulate the 11 finalists in D2D and introduce you to them. For it's you, the reader of this blog, those who are interested in disruptive, innovative decision making, the public who find this page, who will decide the winner from these finalists. And now it's up to you, the public, and to the judges to make the final decisions.
Analyst Blog
The polls are now open for the 2013 SuperNova Awards!Polls close on October 9, 2013 at midnight, PT. The 2013 SuperNova Award winners will be announced on October 30, 2013 at the SuperNova Awards Gala Dinner which is held on the first night of Constellation's Connected Enterprise.
Analyst Blog
Industry veteran joins Constellation Research to extend coverage of enterprise software by publishing first report and holding first webinar.Download the report snapshot
Constellation Research, Inc., the award-winning research and advisory firm focused on disruptive technologies today announced the addition of J. Bruce Daley to the research team as Vice President and Principal Analyst covering mobility, sales force automation, and front office professional services. Daley’s research will focus on those trends driving the adoption, implementation, and modernization of enterprise class technology. Daley will also cover sales force automation (SFA) for Constellation with an emphasis on mobile technology. The addition of Daley bolsters Constellation’s ability to provide its clients with the most comprehensive analysis of disruptive technologies.
Analyst Blog
The yearly Workday Rising conference is coming upon us - a key event for Workday, customers and the overall HCM market... All eyes in the HCM world will be on Moscone Center from September 9th to 12th, and with that Workday has earned the attention of a whole industry and market.After this week I'd like to have insight to the following...
Analyst Blog
Industry veteran joins Constellation Research to extend coverage of enterprise software by publishing first report and holding first webinar.
Press Release
Software-as-a-Service (SaaS) simplifies much of the complexity involved in implementing and using enterprise software. However, in consulting on several SaaS selection deals over the past two years, I've grown concerned that some SaaS providers may be neglecting some of the key elements of success for buyers.
Analyst Blog
I love this advice written on the back of an index card by University of Chicago Professor, Harold Pollack. In clear, simple terms, he explains the dos and don’ts of building wealth over time. Of course, like all advice, it’s easy to hear and hard to put into action. My favourite point is “The person on the other side of the table knows more than you do about their stuff”. Applies to everything in life. Remember it.
Analyst Blog
This week I learned about an outage that happened at a provider of Microsoft Office applications. Which reminded me about the sad state of high availability across the industry.
Analyst Blog
Helping brands determine if a cloud solution makes good business sense for their organization
Best practices and a checklist for vendor selection
Constellation Research, Inc. announced today the publication of a new research report: “Cloud Customer Support Delivers High Value” by Constellation Vice President and Principal Analyst, Elizabeth Herrell.
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Cloud Next-Generation Customer Support Offers Speed, Flexibility and ScalabilityDownload the report snapshot
Customer support grows in complexity as new demands for services and expanding customer expectations increase in magnitude. The cloud is an effective means to deliver differentiated services quickly and provides greater flexibility for meeting customer demands.
On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital. The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce
Analyst Blog
Helping brands determine if a cloud solution makes good business sense for their organizationBest practices and a checklist for vendor selectionDownlad the report snapshot
Press Release
I had the pleasure to attend the VMWorld user conference last week - if you have missed my takeaways you can find them here. VMworld is a gathering of all professionals and companies involved in virtualization, IaaS and PaaS - starting 6 months ago I began receiving questions during briefings (formally and informally) about whether I would attend. Notes from my briefings follow.
Analyst Blog
Founder and former CEO R "Ray" Wang stays on board as Chairman and Principal Analyst
Today Constellation Research, Inc. announced that Bridgette Chambers, a well respected and accomplished executive with a track record of successful corporate turnaround, transformation, and growth, is joining Constellation as Chief Executive Officer and member of the Board of Directors. Chambers will take the reins from founder Ray Wang, who will maintain his role as Chairman and Lead Analyst and continue to drive the company’s research strategy.
Analyst Blog
Founder and former CEO R "Ray" Wang remains on board as Chairman and Principal AnalystToday Constellation Research, Inc. announced that Bridgette Chambers, a well respected and accomplished executive with a track record of successful corporate turnaround, transformation, and growth, is joining Constellation as Chief Executive Officer and member of the Board of Directors. Chambers will take the reins from founder Ray Wang, who will maintain his role as Chairman and Lead Analyst and continue to drive the company’s research strategy.
Press Release
Vidyo is positioned to see tremendous benefit from a revenue and deployment perspective as WebRTC clients proliferate using VP9 SVCGoogle and Vidyo jointly announced an agreement in which "Vidyo will develop a scalable video extension for the VP9 codec as part of the WebRTC client open source project". What does this really mean, and what will be the impact for both WebRTC and Vidyo?This article will explore the implications of the announcement, but first will offer some background on the technology.
Analyst Blog
Holger Mueller, discusses VM Ware's biggest challenges with Dennis Howlett. Filmed at VM World 2013.
Video
Demystifying Social Business: Optimizing the Issue to Resolution Process (Support & Service) - Quark
Quarks
Pragmatic Advice on How to Get Started in Your Social Business Initiatives
Quark version of the popular full length report: Demystifying Social Business: Optimizing the Issue to Resolution Process (Support & Service)
This report focuses on the issue to resolution mega-use case, which addresses internal- and external-facing use cases. Internal use cases include knowledge base creation, support escalation and support resolution. External-facing use cases include agent escalation, peer- based support, reactive support and predictive support. These use cases should provide a starting point for mapping out the service and support journey.