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I was just at Sales Connect Conference, LinkedIn’s Social Selling Conference. I was there to meet and great many of the top minds in social selling and to do research for an upcoming report. What I found was that one of the best things about being at the conference (besides the technology) was to be […]
Analyst Blog
In thinking about the value of the information companies can obtain about their customers, their products and services, etc… from structured and unstructured data, who do you think should lead this effort in an organization? Each department – Marketing, Sales, Customer Service / Contact Center professionals can all do their part, but often are not […]
Analyst Blog
Case Study
Trek Uses Microsoft Dynamics and Integrated CRM to Manage Retailer Relationships, Customer Data and Customers
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This case study details how Trek Bicycles improved customer experience by centralizing its diffuse sales and customer data with Microsoft Dynamics CRM.
Ringling College of Art and Design, the premier art college located in Sarasota Florida, had the same goal that every higher education institution has: to increase admissions. However, while every college may have the same admissions goal, each faces a unique set of challenges in trying to achieve that goal. Ringling College is a private, not-for-profit, fully ...
Analyst Blog
35% of all ads posted for engineering jobs in the last 30 days prioritize 3D printing and additive manufacturing as the most sought-after skill.
Analyst Blog
Social Media Week, Sydney is just around the corner. It is the first time that the event has been run in Australia but the organising team, Simon Micarone, David Wesson and Will Ockenden have high hopes for it becoming a regular feature on the Australian conference landscape. I have selected some of the must-see sessions and master classes that will impact not just the way that you think, but the way you carry on the business of social media.
Analyst Blog
Today Constellation hosted the webinar, 10 Things We Want to Know About IoT. Join R “Ray” Wang and Richie Etwaru as they discuss glaring questions about IoT. 1) what type of utility will we derive from IoT? 2) When will we be able to derive that utility from IoT?
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Analyst Blog
Despite the overabundance of 'experts' in IoT, many questions about IoT remain unanswered. R “Ray” Wang and Richie Etwaru discuss unanswered "big picture" questions about IoT. 1) What type of utility will we derive from IoT? 2) When will we be able to derive that utility from IoT?
Video
Time to try something new - tackling the highlights of the week in video - as they flew by me...[Bear through the initial bad audio, the magic of Google Hangouts makes it better soon.]Here are the events captured in the video:
Analyst Blog
Over 20 analysts received a comprehensive briefing starting with CEO Carlos Rordriquez all the way to an update on ADP’s Research activity. Here are my top 3 takeaways.
Analyst Blog
At the recent INBOUND2014 conference, HubSpot announced a bold new offering – HubSpot CRM. Now, HubSpot, along with many other marketing automation platforms have long provided a simple CRM-style database – or tight integration to dedicated customer relationship management platforms such as Salesforce. But this feels different. It is different. It is FREE – as part of your HubSpot subscription.
Analyst Blog
Another week, another security collaboration launch!
"Simply Secure" calls itself "a small but growing organization [with] expertise in usability research, design, software development, and product management". Their mission has to do with improving the security functions that built-in so badly in most software today. Simply Secure is backed by Google and Dropbox, and supported by a diverse advisory board.
Analyst Blog
Top 3 event highlights from Inforum 2014.
Analyst Blog
A good move by Cisco, who has realized that there are not only benefits using OpenStack, but serious complexities in implementing and operating OpenStack clouds. If my speculation is right, the Metacloud capabilities will give Cisco the opportunity to run more customer data centers as a service for them.
This all ties back to the crux of the overall cloud game – who spends the CAPEX for the servers and data centers.
Analyst Blog
This week enterprise software vendor Infor held their annual customer conference in New Orleans. While Infor may not be a household name the way Microsoft, Google, SAP or Oracle are, they are a massive multibillion dollar company that focuses on solving specific business needs of over 73,000 customers. Rather than simply making CRM or ERP software, Infor focuses on tailoring solutions for specific industries. For example, 95% of the largest aerospace companies use Infor. As do 80% of the major teaching hospitals in the US.
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I have a new academic paper due to be published in October, in the Australian Journal of Telecommunications and the Digital Economy. Here is an extract. Update, Jan 2015: The paper is also available at the Social Science Research Network (SSRN). The collision between Big Data and privacy lawAbstract
Analyst Blog
Demands for CDOs across all industries reached fever pitch five minutes ago, but that's old news to you, isn't it?
You were on board years ago. Other C-suite residents may argue that a CDO should be assisted by the patronage of a more established department; however, you know the organization needs an unencumbered leader to drive a digital-first mindset into your organization's DNA.
It's time for you to attend Constellation's Connected Enterprise.
Analyst Blog
It’s time to revisit what is happening at SAP a few weeks before TechEd / dcode around HANA Cloud Platform (HCP) and SAP was gracious enough to recently brief me on progress, upcoming new features and latest uptake.
Analyst Blog
Master Class: How to Protect Your Customer's Digital Identity and Personal DataA Social Media Week Sydney event #SMWSydneyLaw Lounge, Sydney University Law SchoolNew Law School BuildingEastern Ave, CamperdownFri, Sep 26 - 10:00 AM - 11:30 AM
Analyst Blog
Earlier this week Foot Locker announced it was going to start testing same day delivery for consumer purchases. This is an excellent case study of what we at Constellation Research are discussing with Matrix Commerce. It is a prime example of where the consumer voice and needs have converged with the retailer’s supply chain.
Analyst Blog
We have the opportunity to attend Infor’s user conference Inforum in New Orleans - which is well attended with over 6000 participants.
Analyst Blog