This list celebrates changemakers creating meaningful impact through leadership, innovation, fresh perspectives, transformative mindsets, and lessons that resonate far beyond the workplace.
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Reimagining Work & Customer Experience: AI, Innovation & Leadership Insights | DisrupTV Ep. 230
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three thought leaders:
Marketing Reinvented: AI, Purpose & Data-Driven Innovation | DisrupTV Ep. 229
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three influential marketing leaders:
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Bottom Line: Today’s largely-distributed enterprises need to make sure they are putting endpoint security first in 2021– which includes closely managing every stage of the device lifecycle, from deployment to decommission, and ensuring all sensitive data remains protected.
30% of US and UK remote workers say their organizations don't require them to use a secure access tool, including VPN, to log into corporate databases and systems, according to Ivanti's 2021 Secure Consumer Cyber Report.
Plus, 25% of remote workers in the US and UK aren't required to have specific security software running on their devices to access certain applications while working remotely.
And one in four US remote workers use their work email and passwords to log in to consumer websites and apps.
Cybersecurity gaps have continued to widen durin
Monday's Musings: The Rise Of The Digital Executives rwang0 Mon, 03/22/2021 - 03:21
Digital Leaders and Their Efforts Take a Front Seat in the Post-Pandemic Era
When the pandemic impacted businesses a year ago, most brands and enterprises scrambled to accelerate digital transformation efforts. These “digital” efforts ranged from rekindling digital channel projects to doubling down on digital channels to even accelerating subscription business models. Often led by CIO’s, CMO’s, CTO’s, and Chief Digital Officers, many successfully scrambled to shift channel revenue from physical to digital while dealing the impact of remote work delivery. These accomplishments accelerated five years of digital transformation in less than one year’s time.
As organizations now shift from pandemic burning platform to the post-pandemic reality, the “light” digital projects focused on digital channels will not be enough to sustain true digital initiatives. The simple monetization models will face intense competition. The lack of a digital business model will leave organizations exposed. In fact, digital leaders will have to invest in three key areas of true digital transformation to successfully emerge into the post-pandemic era. Organizations must invest in:
Digital business models. Digital leaders must think hard about how their digital strategy will co-exist in a world of traditional business models. Leaders must determine where will their mix of financial investment and human capital reside.
Digital monetization. Organizations must rethink monetization efforts across ad revenue, search revenues, goods, services, memberships and subscriptions. Selection of monetization model or models will be driven by business model decisions.
Digital channels. While, websites, mobile apps, and chats played a key role in enabling pandemic CX, digital leaders must determine how investment dollars will be allocated in a post-pandemic world as hybrid models will dominate the landscape. Business models and monetization models will determine level of channel investment.
The Shift From CDO's To Digitally Enabled Leaders Is Happening Now
Consequently, who leads such initiatives going forward will be hotly contested. In fact, the role of the chief digital officer must be revisited given the uneven job description and responsibilities across different industries. To be honest, what a CDO does has depended on what industry has sought to create a role. In many cases, chief digital officers have served as CTO’s, others have served as CMO’s deploying a marketing tech strategy, and CIO’s who have had digital initiatives along with keeping the lights on in traditional IT have also served as a CDO. While each of these approaches have merit, this lack of clarity and consistency on what a CDO’s role should be has created some tension and mass confusion in board rooms and among executive leadership teams.
Over the next 12 to 18 months, almost every organization will have beefed up their digital leadership. The rush to anoint a Chief Digital Officer to centrally own all digital initiatives may no longer make sense given the adoption of digital inside organizations and the accelerated digital transformation experienced by leadership. What and how a Chief Digital Officer will be defined may no longer be that important. However, what digital leaders do will play a role.
To start with, expect every role in CX to take on digital initiatives. For example:
Chief executive officers will beef up their direct reports and design for new digital business models, assess future partnerships for joint venture approaches, and create a digital culture that supports innovation and execution.
Chief marketing officers will accelerate their digital presence, project their brand’s mission and purpose across all digital channels, apply account based strategies, improve personalization and relevance, and reduce customer acquisition costs.
Chief service officers will improve incident to resolution response via digital channels, identify new monetization models for service, apply IOT models to deploy remote service capabilities.
Chief customer officers will use digital channels to improve community and engagement efforts to improve customer retention, satisfaction, and loyalty.
Chief revenue officers will design for new revenue optimization capabilities, build out digital monetization, apply machine learning and AI to dynamic pricing, improve account based strategies, and improve revenue per customer.
Chief information officers will bring their project execution expertise, improve the overall digital infrastructure and channels, design to support for digital monetization models, compete for data supremacy, and future proof architecture for new digital business models.
The Bottom Line: Digital Enabled CXO's Must Compete With Digital Giants
While Chief Digital Officers may still exist, the entire executive leadership team will grow digital skills as predicted in 2009 by Esteban Kolsky and myself. The era of the standalone CDO driving all digital initiatives will transition to suites of leaders who have digital capabilities. This transition to these digital leaders will prepare brands and enterprises to compete with the rise of the digital giant such as AirBnB, Apple, Amazon, DoorDash, Facebook, Google, Netflix, Tesla, Uber, and Zillow in a wide variety of industries.
Find out more by pre-ordering my upcoming book: Everybody Wants To Rule The World
Future-Proof Leadership: AI, Innovation & Breaking Bureaucracy | DisrupTV Ep. 228
In this episode of DisrupTV, hosts R “Ray” Wang and Vala Afshar engage with three influential leaders:
Tom Peters on Extreme Humanism, Excellence Now & the Future of Leadership
In this DisrupTV Special Edition, hosts R “Ray” Wang and Vala Afshar sit down with Tom Peters, Chief Provocateur of Tom Peters Company and author of Excellence Now: Extreme Humanism. Peters challenges corporate norms, urging leaders to prioritize human connection, soft skills, and relentless execution in an increasingly digital and impersonal world.
An oft-quoted statistic holds that one billion people worldwide―mostly in the developing world―have no official or “legal” identity. Some pundits see digital identity as essential for closing the digital divide; indeed, the digital divide is often characterised by that impressive stat alone.
From Forecasting to Community: AI’s Promise, Human Resilience & Innovation Leadership
In Episode 227 of DisrupTV, hosts R “Ray” Wang and Vala Afshar bring together three compelling voices: Grant Halloran, CEO of Planful, renowned for his insights into financial planning and performance; Byron Reese, futurist and author with a bold vision for how technology elevates humanity; and Rachel Friesen, PagerDuty’s Head of Community & Advocacy,
ConstellationTV is here to bring you the latest in what is disruptive and reshaping business and technology. In every episode, you’ll hear from our fellow analysts, from leaders across our network of business transformation experts and influencers, as well as from cutting edge vendors.
Deadline for Submissions June 25, 2021
We are excited to announce the launch of our 11th annual SuperNova Awards. This prestigious program recognizes early adopters who demonstrate true leadership in digital business and shines a light on those teams who have overcome the odds to successfully apply emerging and disruptive technologies.