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Blockchain was a featured topic of discussion on the opening day of Constellation Research's Connected Enterprise 2016 event, with expert panelists exchanging perspectives on whether it has moved beyond the hype phase.
Insight Blog
Watson or bust – Not only does Watson get its own event, it also is the first-time CEO Ginni Rometty makes it to a Las Vegas event (that I am attending, ok) and the marketing spend in show floor, sponsors signage etc. seems to eclipse all the many events that started with an “I” in Las Vegas. It’s always good to see vendors ‘boldly go’ and IBM is certainly betting its future on Watson. We have written and talked about the immense potential of Watson not only for IBM and its customers, but the overall market and business in general. IBM has done probably the best job in the industry at applying Watson and related abilities to any possible use case that is there for AI technology. Bringing it all together at an event like World of Watson is an important step, and it is good to see that IBM is doing all it can to propagate technology and use cases.
Analyst Blog
Today at IBM World of Watson, IBM announced the preview release (i.e. pre-beta) of Watson Workspace.
Analyst Blog
Case Study
Case Study: Zudy and Brooks BrothersBrooks Brothers was looking for an in-store software solution for alterations management, clienteling, and made-to-measure orders. Brooks Brothers selected Zudy Vinyl platform to build a custom Store Excellence solution which resulted in higher store associate productivity, elimination of paper-based processes and overall higher customer satisfaction.
Each year at Salesforce’s annual Dreamforce conference there is a central theme, this year it was clearly Artificial Intelligence, or AI. More specifically, it was the introduction of Salesforce’s new AI platform named Einstein, which adds intelligence to Salesforce’s core applications for Sales, Marketing, Customer Service, etc. However, in this blog post I’m not actually going to focus on Einstein, but rather on something more subtle that I’ve been observing about Salesforce for a little while now.
Analyst Blog
Qlik’s acquisition by private equity firm Thoma Bravo is expected to bring disciplined growth as the company moves into cloud business intelligence and analytics. It came as no shock in early June … Continue reading →
Analyst Blog
The big events by the major vendors in Autumn 2016 have been marked by the focus on using IoT to add ‘value’ in different deployments. The delivered ‘value’ usually is on the basis of the traditional IT Back Office model of using Technology for cost and efficiency improvement. However, IoT is an opportunity to create a Front Office revolution in customer interactions and satisfaction to the benefit of increased revenue at reduced sales costs. A point that under pins the much discussed transformation of the Digital Services economy.
Analyst Blog
SaaS Growth, Mobile Strategy & Impact Investing | DisrupTV Ep. 36
In DisrupTV Episode 36, hosts R “Ray” Wang and Vala Afshar engage with:
Video
As one of the judges for Constellation’s Supernova Awards for Digital Marketing, I had to cast my final vote a few weeks ago and it was a difficult decision with the caliber of finalists we had.
Analyst Blog
Shopping: It’s a Love or Hate Relationship.Most people seem to have a love or hate relationship with the act of shopping. It could be as simple and mundane as basic grocery shopping that happens to be a weekly necessity for those of us who believe in Maslow’s hierarchy of basic needs where food and safety are part of the foundation. On the other hand, it could be as complex and time-consuming as buying enterprise technology.
Analyst Blog
Premium Research
Constellation’s Series on Innovation in Financial Management Applications in the CloudThe latest release of SAP’s S/4HANA Finance Cloud includes a few key differentiators. Customers have expressed the most interest in the HR-Finance modular suite of SAP SuccessFactors and in the updated user experience. Partners and systems integrators highlight the integration and extensibility through HANA Cloud Platform. Constellation applauds the universal journal approach to achieving a single source of truth.
In a follow up move to its announced partnership from May this year, Microsoft and SAP extended their partnership to the HR area, something that could have been expected, but was not necessarily a given when considering the complex multi-vendor landscape both on the SaaS and the IaaS landscape.
Analyst Blog
As digital transformation efforts take center stage, the requirements for the convergence of digital and analog disciplines drastically increase. Ad tech, artificial intelligence (AI), content and data management, Internet of Things (IoT), and mass personalization at scale – all of these new and changing technologies require companies to adopt digital experience integrated solutions to effectively implement disruptive programs to shake up their industries.
Analyst Blog
Field Service Management provides the best capabilities to help employees serve customers. Field customer service occurs when resources or services are deployed onsite at a client. Field service management software enables companies to be flexible and nimble when providing service. These offerings are great at detecting problems before having to send someone to repair or fix a customer’s issue. In the event they must send someone, they can communicate in real-time with customers, provide on-site information about products and repair issues while offering relevant and timely service.
Analyst Blog
Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList™ for Customer Service and Contact Center Software. The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation to provide the best capabilities to drive leading customer service.
Analyst Blog
Zenefits has left the troubles of the past – behind. The recent troubled past of Zenefits seems to have made its transition to the history books, clients and prospects present at the event were not concerned about the colorful, recent past of the vendor. That’s a major step forward and allows Zenefits to move on, and the vendor did exactly that with the release of Z2, the 2nd release of the Zenefits system.
Analyst Blog
Constellation’s AstroChartTM for Business Trends provides market leaders and fast followers a visual guide to business trends and their adoption. The vertical access rates adoption from mainstream to early adopters to bleeding edge. The horizontal access estimates the impact on an organization’s business model. from incremental to disruptive to logarithmic. The intent of an AstroChartTM is to move beyond both the hype and constraints of a 2 x 2 grid.
Analyst Blog
We had the opportunity to attend Oracle’s OpenWorld mega event a few weeks ago, a busy fall schedule has not allowed us to sum up the key findings, though we posted them on YouTube (see here) and Slideshare (see here) right away. Let’s look at the HCM side of the Oracle offering. As usual the HCM sessions were held at the Palace Hotel, off from Moscone, and for the first time, the number of users attending outnumbered the number of prospects.
Analyst Blog
Cisco has been on a software acquisition tear this year, and just added to the list with the purchase of Worklife, which offers technology for making meetings more productive. Worklife's capabilities will be rolled into Cisco's Spark collaboration platform. Here are the key details from Cisco's announcement:
Insight Blog
Reinventing Leadership, Technology & Communication in Disruption | DisrupTV Ep. 35
In Episode 35 of DisrupTV, hosts R “Ray” Wang and Vala Afshar sit down with:
Video
Today – consistent with announcements hinted at earlier at VMworld, VMware has embarked in its new public cloud strategy, embracing IaaS vendors and partnering with them, while helping customer to migrate, monitor and operate loads across their on premises and IaaS based datacenters.
Analyst Blog
The Constellation Team spent last week in San Francisco for Dreamforce, also known as the largest technology conference with a reported 171,000 attendees this year.
Analyst Blog