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Is personalization really where CX wants to land? Is it even close to enough? In this installment of CR CX Convos, Liz Miller continues to dive into the details of her last convo with SAP's Nitin Badjatia where they discussed the shifting tides of CX and more specifically therising call for contextualization over personalization.
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Alibaba said it won't spin off its cloud intelligence group citing US sanctions and an uncertain demand environment.
The company reported cloud revenue of $3.79 billion, up 2% from a year ago, for the quarter ended Sept. 30. EBITA for the cloud unit was $193 million. Alibaba recently launched a new proprietary large language model, built out its AI developer ecosystem and AI application development platform.
Insight Blog
ServiceNow launched a series of Now Assist generative AI services across its platform.
The features, available today, are part of a systematic effort to infuse generative AI use cases across workflows courtesy of Nvidia GPUs, ServiceNow large language models (LLMs) and the Now Platform.
Insight Blog
Cisco Systems reported better-than-expected first quarter results, but its fiscal 2024 outlook fell short of expectations. Cisco said it saw "a slowdown of new product orders in the first quarter of fiscal 2024."
The company reported first quarter earnings of 89 cents a share on revenue of $14.7 billion, up 8% from a year ago. Non-GAAP earnings were $1.11 a share. CEO Chuck Robbins said the first quarter was a "solid start" to the fiscal year.
Insight Blog
Microsoft CEO Satya Nadella said the company will launch Azure Models as a Service, which will aim to build out its OpenAI model offerings with a broader selection.
Nadella, speaking at Microsoft's Ignite 2023 conference, said the company wants to "bring the best selection of open-source models to Azure and do so responsibly."
He added that Azure's models-as-a-service offering will include Stable Diffusion, Llama2 from Meta, Mistral and Jais, the world's largest Arabic language model. Command from Cohere will also be available.
Insight Blog
Microsoft fleshed out its generative AI infrastructure plans with the launch of its custom processors for model training and inference along with Copilot Studio for new use cases.
Insight Blog
🎬 This week on ConstellationTV episode 68, co-hosts Doug Henschen & Dion Hinchcliffe give a rundown of the latest enterprise tech news, Larry Dignan interviews SuperNova winner Marie Merle Caekebeke from Baker Hughes about using AI and LLMs for ESG Materiality Assessments, then watch a CCE 2023 panel recap about lessons learned from our BT150 alumni.
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Celonis is betting that process mining data will be the enabler for automation and generative AI across enterprises with the launch of its Process Intelligence (PI) graph.
The argument is worth considering as the intersection of process automation, intelligence, machine learning and artificial intelligence is getting crowded. Multiple vendors are gunning to be that platform that connects the systems and processes behind business transformation.
Insight Blog
New Relic launched New Relic AI monitoring, which aims to bring observability to AI operations and applications. New Relic also expanded its partnership with AWS to integrate Amazon Bedrock with its AI monitoring platform.
Insight Blog
Dell Technologies and Hugging Face are teaming up to target on-premises generative AI deployments to make the jump from enterprise proof-of-concepts to production easier.
Insight Blog
Constellation Insights Editor in Chief Larry Dignan sits down with Fiona Tan, CTO of Wayfair to discuss new revenue initiatives using AI and ML use cases...
Wayfair saw breakneck growth three years ago and an ensuing hangover that required a focus on operating margins and execution, but a technology transformation has the company thinking big again.
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Nvidia launched its Nvidia H200 GPU, which will offer faster memory and more bandwidth for generative AI workloads. The H200 will ship in the second quarter of 2024.
The launch comes as Wall Street waits for Nvidia's earnings and a read on whether the company could meet demand. In addition, Nvidia is about to see competition from AMD and hyperscale cloud players have their own proprietary chips for model training.
Insight Blog
Celonis said it will acquire Symbioworld GmbH, a business process management software vendor, in a move that brings together process mining with AI-drive process modeling.
Terms of the deal weren't disclosed. Celonis and Symbioworld have also launched a version of Symbio's Process Cockpit in beta with select customers that will meld process insights and data in one experience. Disclosure: I used to work for Celonis.
Insight Blog
Wayfair saw breakneck growth three years ago and an ensuing hangover that required a focus on operating margins and execution, but a technology transformation has the company thinking big again. The to-do list: build out a flexible technology infrastructure, drive revenue while saving the business money, and leverage years of experience in data analytics, artificial intelligence, and machine learning to create generative AI use cases.
Insight Blog
Premium Research
Customer Story Spotlight
DisrupTV Episode 342: Navigating Leadership, Innovation & Hybrid Work
In DisrupTV Episode 342, hosts R “Ray” Wang and Vala Afshar engage in a dynamic conversation with four distinguished leaders who are at the forefront of innovation and transformation:
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GitHub is doubling down on its copilot strategy with the launch of Copilot Chat, Copilot Enterprise and a series of tools designed to enhance software development productivity and collaboration.
Insight Blog
Baker Hughes’ Marie Merle Caekebeke, Sustainability Executive – Strategic Engagement, was initially skeptical about AI. Now she’s thinking next phases and leveraging AI to make ESG more strategic. Here’s what she learned from a project with C3 AI.
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VIEW FULL CUSTOMER STORY HERE
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Premium Research
Customer Story Spotlight
Baker Hughes’ Marie Merle Caekebeke, Sustainability Executive – Strategic Engagement, was initially skeptical about AI. Now she’s thinking next phases and leveraging AI to make ESG more strategic. Here’s what she learned from a project with C3 AI.
Offering Overview
Executive Summary
Constellation Research’s recent report “Best Practices: An Executive Guide to Faster Incident Resolution” identified five surprising findings:
1. Incidents, both major and minor, are more frequent than expected.
2. The current way of responding to incidents is broken.
Microsoft is using Oracle Cloud Infrastructure for its Microsoft Bing generative AI searches.
Oracle announced the multi-year agreement with Microsoft in a press release. What we don't know is whether Microsoft is using Oracle Cloud to overflow Bing workloads or completely due to efficiency and/or procurement of Nvidia GPUs.
Insight Blog
OpenAI launched new developer tools, models and GPTs designed for specific use cases.
On its first developer day, OpenAI moved to expand its ecosystem, enable developers, and leverage the popularity of its models so they can be customized.
Insight Blog
Palo Alto Networks said it has acquired Talon Cyber Security, an enterprise browser security startup. The move comes days after the company acquired Dig Security.
Talon Cybersecurity aims to address attacks via unmanaged devices via its Talon Enterprise Browser. The Talon Enterprise Browser will be combined with Palo Alto Networks' Prisma SASE platform and look to protect unmanaged endpoints that connect to SaaS enterprise applications.
Dig Security is a startup focused on data security posture management, or DPSM.
Insight Blog