This list celebrates changemakers creating meaningful impact through leadership, innovation, fresh perspectives, transformative mindsets, and lessons that resonate far beyond the workplace.
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Enterprises look for ways to run their next-generation applications across public clouds and on-premises in their data center(s). To achieve this flexibility, CxOs need a high degree of Identicality be- tween the cloud…
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The Strategic Response Management (SRM) sector is a newly emerging software category, led mostly by advancements in generative and other AI technology. SRM encompasses software offerings (or portions of offerings)…
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When CxOs have to choose platforms to build next-generation applications for their organizations, they have the choice between packaged platform-as-a-service (PaaS) tool suites that provide separate, atomic offerings with separate…
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The Customer Growth Automation sector could be considered a sub-set of customer success technology, however, users of this technology need not necessarily have a customer success program or software in place…
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Quantum computing describes an approach to computing using quantum mechanical phenomena such as entanglement and superposition. The goal is to apply a probabilistic model to solve problems more quickly…
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In today’s dynamic digital landscape, off-the-shelf software often falls short of meeting unique business needs. Custom Software Development Services (CSDS) tackle the misfit problem plaguing many businesses. Off-the-shelf software…
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Configure, price, quote (CPQ) software automates the quote-to-close process while providing an optimized experience to customers. These tools make it possible to configure products and offerings, help improve…
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As cyber threats become increasingly sophisticated and pervasive, businesses must adopt a proactive stance toward resilience. As enterprises face rising cyber risks, the ability to recover data and maintain operational continuity has become a…
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Conversation intelligence for customer service solutions enable organizations to ingest, summarize, transcribe and analyze a broad array of converstaions held across customer service channels. These solutions…
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As digital landscapes become increasingly complex and cybersecurity threats actors and vectors continue to evolve, organizations are exploring various approaches to safeguard their data, systems, and users. Cybersecurity Services fall into two primary…
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Workforce Engagement Management (WEM) represents a suite of tools curated to empower, encourage, engage and manage the workforce across the customer service spectrum from contact center agents to supervisors and management. These tools sit squarely at…
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AI-Augmented Collaborative Product Development (AI-CPD) tools are redefining how organizations innovate, build, and deliver products. These tools leverage the power of Generative AI to streamline workflows, uncover hidden insights, and create seamless…
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Digital customer service and support solutions provide a common platform for an organization to deliver help and support across a broad range of digital engagement channels from social to chat, email, and…
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These purpose-built data integration and transformation tools were created expressly for cloud-native analytical data platforms. Among these options you can cover the gambit of modern data pipeline needs,…
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Misinformation, political agendas, transparency and questionable business practices have changed how consumers view social media channels, increasing the importance of how brands craft social strategies as…
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Analytical relational database management systems (RDBMSs) have emerged as one of the most popular types of database services offered on public clouds. More popularly known as cloud data warehouse services,…
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The place where employees carry out their work online, often referred to as digital workspaces, represent an evolution that’s gone from simple company portals—which provide…
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Integration platform as a service (IPaaS) is a one-stop, cloudbased choice for supporting both data and application integration. IPaaS helps companies integrate software-as-aservice (SaaS) applications with other SaaS…
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With the long term disconnect between many of today’s digital collaboration tools and the actual day-to-day work that must be carried out, today’s employees face new challenges…
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Citizen development is the enablement of the typical worker with low-friction tools to create useful applications on their own, with as little outside assistance as possible. Citizen developer low-code…
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2024 was the year where AI was building on the initial transformation to all aspects of software that happened in 2023, one key focus area remains code generation and with that developers have been affected on…
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Healthcare provider institutions are facing a massive proliferation of vulnerable connected technologies running on legacy software. It is crucial not only to have an accurate inventory of connected devices but also to…
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Reliable data is as vital as clean drinking water. There is special term for critical infrastructure to protect information – infostructure – an organizational structure for the…
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Perspectives on customer success have been evolving over the past several years. As we find ourselves more entrenched than ever in the “retention” and “…