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ShortList

Constellation ShortList™ Work Coordination Platforms

New C-Suite
About This Constellation ShortListâ„¢ With the long term disconnect between many of today’s digital collaboration tools and the actual day-to-day work that must be carried out, today’s employees face new challenges…
R Ray Wang
Big Idea

There Is Only ‘One’ (1) IT Strategy in 2025 and Beyond

Data to Decisions
Executive Summary This Constellation Big Idea report lays out the reasons why a diverse portfolio of IT strategies has imploded into a single best-practice IT strategy, determined by the need for enabling artificial intelligence (AI), insights, next-generation applications, …
Holger Mueller
Case Study

Lowe’s Is Betting on AI To Drive Customer Experience, Optimize Multiple Processes

Data to Decisions
Customer Story Spotlight Lowe’s has laid the groundwork and is starting to leverage artificial intelligence (AI) throughout its operations, including instore experiences across multiple channels and back-end supply chain processes. The plan is to invest in…
Larry Dignan
Trends

2025 Observability Trends

Data to Decisions
Executive Summary Almost every business depends on its IT systems. For some organizations, digital is the only way they conduct their business. For all of those enterprises, their business resilience depends on their IT resilience. Consequently, IT and digital operations have…
Andy Thurai
Best Practices

AI Enters the PaaS Phase: Why Amazon Bedrock Shows the Way

Data to Decisions
Executive Summary This report covers current and evolving trends in the artificial intelligence (AI) space. The fast progression from pure compute and infrastructure advances has evolved into a platform phase, which abstracts the underlying infrastructure and simplifies the…
Holger Mueller
Quarks

SAP Loves ABAP (Again)

Data to Decisions
Introduction SAP used to have the tagline “The world runs on SAP,” which was backed up by the amount of revenue SAP customers did generate. A more truthful statement would have been “The world runs on ABAP.â€&…
Holger Mueller
Quarks

IBM Boosts the Software Side of Quantum

Data to Decisions
Introduction The race for the next computing platform, quantum computing, is at full speed. As with every new computing platform, the focus is first on getting the hardware right. With IBM making substantial progress toward its end-of-2024 goals, naturally the relative focus…
Holger Mueller
Quarks

When Quantum SDKs Go to the Gym, Qiskit Wins

New C-Suite
Introduction We are seeing the hardware side of quantum technology reaching stability and maturity through the quarters of 2024—so the focus switches to quantum software development kits (SDKs), the software libraries that map quantum problems to quantum…
Holger Mueller
Open Research

Constellation Research's Q3 2024 AI Survey

Data to Decisions
Executive Summary Over the past year, generative artificial intelligence (GenAI) has ushered in a new era of automation and productivity. Almost every business leader can see the impacts and disruption ahead. Organizations will need digital tools adoption, AI skills training,…
R Ray Wang, Hannah Mason
Big Idea

Why Every Organization Needs To Rethink Its Growth Strategy in the Age of AI

Data to Decisions
Executive Summary Nearly all industries are being disrupted by multiple factors these days. Big changes such as the shifts to subscription/retention economic models, the impact of AI, and the need to deal with rising costs have necessitated a new perspective on growth. No…
Martin Schneider
News Analysis

Adobe Creates Ethical, Responsible AI Offerings

Data to Decisions
Executive Summary A few select software vendors are taking a thoughtful approach to ethical and responsible generative artificial intelligence (GenAI) offerings, and Adobe is one of them.  With its set of GenAI offerings, first introduced in March 2023, Adobe is…
Andy Thurai
CR Pulse

B2B Marketing for the Enterprise: HCL Unica

New C-Suite
Market Description  AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These tools, especially beneficial for larger enterprises, leverage AI to segment data, identify…
Liz Miller
Case Study

Scotts Miracle-Gro: How CX and UserTesting Drive Omnichannel Revenue

Data to Decisions
Customer Story Spotlight Scotts Miracle-Gro’s three-year strategic plan aims to drive an average of 3% annual growth, with retail expansion and direct-to-consumer channels playing a big role. Consumer and user experience at the world’s…
Larry Dignan
CR Pulse

B2B Marketing Automation for the Enterprise: Adobe Marketo Engage

New C-Suite
Market Description  AI-powered B2B marketing automation tools have transformed the industry by delivering highly personalized, targeted, and creative customer journeys. These tools, especially beneficial for larger enterprises, leverage AI to segment data, identify…
Liz Miller
Market Overview

Revenue Platforms: AI and Focus on Full Journey Are Changing the Game

New C-Suite
Executive Summary The revenue platforms market continues to evolve rapidly. This is due to several factors—namely that most businesses are continuing to transform their business models to better support a “retention-focusedâ€&…
Martin Schneider
ShortList

Constellation ShortList™ Data Protection Infostructure

New C-Suite
About this Constellation ShortListâ„¢ Reliable data is as vital as clean drinking water. There is special term for critical infrastructure to protect information – infostructure – an organizational structure for the…
Steve Wilson
Quarks

The JD Edwards EAP Comes From Nextworld

New C-Suite
Introduction The world of enterprise resource planning (ERP) has evolved since its inception in the late 1980s, and so have the software architectures underlying ERP applications. Enterprise application platforms (EAPs)  have stepped to the plate to allow enterprises…
Holger Mueller
Case Study

How Rivian Data, AI, and a Software-Defined-Vehicle Strategy Is Paying Off

Data to Decisions
Customer Story Spotlight Rivian has new models planned and a $5 billion partnership with Volkswagen Group that may enable the electric vehicle maker to emerge as a top software-defined vehicle provider. The journey for Rivian’s integrated vehicle stack…
Larry Dignan
Case Study

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions
Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89-acre nonprofit “storybook” resort in Kissimmee, Florida, that…
Larry Dignan
Case Study

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions
Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve customer experience (CX) at a bank with multiple touchpoints and employee turnover in an emerging…
Larry Dignan
Trends

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite
Executive Summary Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key driver is the Build  use case of EAPs that allows enterprises to build the…
Holger Mueller
Trends

Secrets to a Successful AI Strategy

Data to Decisions
Executive Summary Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how every organization plans, operates, automates, and differentiates in the market. These unique opportunities, brought on by GenAI, will impact areas such as…
R Ray Wang
Trends

11 Top Cybersecurity Trends for 2024 and Beyond

New C-Suite
Executive Summary The cybersecurity landscape is undergoing a significant transformation, largely influenced by artificial intelligence (AI). Although AI presents promising opportunities for bolstering security measures via advanced analytics and automation, it also…
Chirag Mehta