Executive Summary

DDI is the foundation of optimized network services, enabling all connection and communication over an organization’s IP-based network. For the modern, customer-focused, digitally connected enterprise, DDI can also serve as the foundation for an organization’s commitment to delivering reliable and repeatable experiences to customers across an increasingly complex web of networks and clouds. Today’s customers demand far more than access—they expect availability and uptime reliability regardless of infrastructure, and security regardless of location or network perimeter.

This report examines the definitions, requirements, opportunities and assessment criteria executive leadership must consider when embarking on DDI explorations and broad digital transformation initiatives. 


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