Executive Summary
About this Constellation ShortList™
Telehealth has been around for years, and it was a competitive advantage when an organization offered the service. Now it’s standard for patient care. This trend leads to the emergence of virtual care technology to enable better and more effective care. Constellation forecasts a $71.5 billion market by 2031 up from $13.4 billion in 2024. The stand-alone virtual care market is estimated at $5.2 billion.
The most notable benefit for patients offered by virtual care is convenience. Patients and doctors will not have to travel to and from a hospital or clinic to seek or provide care. Instead, the virtual visits empower people to consult with their providers from the comfort of their own homes. New AI technologies will allow for automated agents, virtual “telly’s”, and real-time translation.
With broader healthcare trends moving from inpatient setting toward ambulatory, virtual care platforms play a critical role. Other notable trends include a shift from episodic urgent care to routine long-term engagement, hybrid care journeys, remote patient monitoring with wearables, and specialization in telehealth.
Threshold Criteria
Constellation considers the following criteria for these solutions:
- Electronic medical record system integration
- Clinical documentation
- Insurance verification, if applicable
- Hospital operation integration
- Ability to operate in low-bandwidth geographical areas
- Ease of scheduling
- Virtual waiting room
- E-prescribing
- Revenue cycle functionalities
- Secure platform meeting healthcare industry requirements
- API capabilities
- Easy payment solution and integration with health system’s financial platform
- Specialty telehealth solution capabilities
- Mobile app on iOS/Android
- Patient portal
- Real-time translation
- Virtual agents
- Hybrid journeys
The Constellation ShortList™
Constellation evaluates more than 25 solutions categorized in this market. This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.
- AMWELL
DOCTOR ON DEMAND
DOXY.ME
EVISIT
HEALTHTAP
MDLIVE
PLUSHCARE
TELADOC
TRANSCARENT
VIRTUWELL
Frequency of Evaluation
Each Constellation ShortList will be updated at least once per year. There could be an update after six months, should the analyst deem it necessary.
Evaluation Services
Constellation clients can work with the analyst and research team to conduct a more thorough discussion of this ShortList. Constellation can also provide guidance in vendor selection and contract negotiation.