About This Constellation ShortList™

Services-centric enterprise resource planning (ERP) pro- vides financials and professional services capabilities for organizations that deliver services to customers. The most important resource in services-centric ERP is the human resources. Offerings in this Constellation ShortList must include both financials and professional services automation capabilities. The global ERP software and services market is expected to be $78.38 billion by 2028 at a 10.8% CAGR.

One of the big shifts in the past 12 months has been the roles of journey orchestration, automation and artificial intelligence. Organizations seek the ability to get to zero FTE back-office organizations and autonomous processes. The goal is to determine when processes should be deliv- ered with intelligent process automation, augmentation of machines with humans, augmentation of humans with machines, and human ingenuity and judgment.

Threshold Criteria

Constellation considers the following criteria for these solutions:

  • AI and automation capabilities
  • Enterprise financials
  • Grant management
  • Human capital management
  • Indirect procurement
  • Professional services automation
  • Project planning
  • Travel and expense management                 

The Constellation ShortList™

Constellation evaluates more than 20 solutions categorized in this market. This Constellation ShortList is determined by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

  • UNIT4

Frequency of Evaluation

Each Constellation ShortList is updated at least once per year. Updates may occur after six months if deemed necessary.

Evaluation Services

Constellation clients can work with the analyst and research team to conduct a more thorough discussion of this Constellation ShortList. Constellation can also provide guidance in vendor selection and contract negotiation.

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