Salesforce has announced its intent to acquire agentic unicorn, Fin. The pickup will bring a customer service focused frontier model into the AI Research fold while delivering an end-to-end customer agent focused on the full customer journey, regardless of functional ownership or individual mandate. ...
I want to move from business value to the condition that usually determines whether that value appears at all: data readiness. Enterprises still talk about data readiness as though it were a cleanup project. It is closer to an operating discipline. Good data helps. Clean data helps. The right data, in the right place, ...
