Analyst Blog March 09, 2026 The 2026 SuperNova Awards Nomination Form is Now Open Data to Decisions The wait is over — applications for the 2026 SuperNova Awards are officially open....
Analyst Blog March 09, 2026 AI Is the Enterprise’s Next Paradigm Shift Board Strategy AI represents a foundational shift. The change is intelligence in every system.... Esteban Kolsky
Analyst Blog December 14, 2011 When does moving your contact center to the cloud make sense? New C-Suite With costs soaring many companies are trying to decide if on-demand cloud ser...
Analyst Blog December 07, 2011 Research Summary: Demystifying Enterprise Gamification For Business Future of Work ... R "Ray" Wang
Analyst Blog December 03, 2011 News Analysis: SAP Buys SuccessFactors for $3.4B Signals SAP’s Commitment To Cloud, HCM, and Social Future of Work ... R "Ray" Wang
Analyst Blog October 20, 2011 Speech Analytics Gains Traction with Avaya's Purchase of Aurix Next-Generation Customer Experience Avaya announced its purchase of speech analytics firm Aurix to support its UC...
Analyst Blog October 12, 2011 Strategy for Successful Video Rollout Next-Generation Customer Experience ...
Analyst Blog September 20, 2011 Strategic Social Media Engagement Lowers Contact Center Costs Next-Generation Customer Experience Many companies support social media sites to reach the millions of customers ...
Analyst Blog September 15, 2011 What's Behind Contact Center Job Repatriation? Next-Generation Customer Experience After many years of moving contact center operations off-shore, either d...
Analyst Blog September 14, 2011 UC Adoptions Increase but Future Investment Plans Stagnate Next-Generation Customer Experience Unified Communications (UC) adoptions will continue to grow in NA in 2011 but...
Analyst Blog August 30, 2011 Research Summary: Getting the Most from Your Calibration Process Future of Work ...
Analyst Blog August 24, 2011 Consider IVR/Voice Portals for Emergency Employee Notification Next-Generation Customer Experience Recent weather events, such as earthquakes, floods, and fires remind organiza...
