Esteban Kolsky interviews Marc LeCours, Global Customer Services leader at Docusign, about the company’s impressive journey from single-product e-signature startup to a $3B leader delivering end-to-end intelligent agreement management. 📈 

Marc shared how DocuSign leverages Salesforce integration, adopted Certinia to deliver consistent customer outcomes, and now uses #AI to proactively enhance #CX. He emphasized the importance of a customer-centric mindset and the balance between automation and the human touch.

If you want real-world examples of #digital transformation, scaling operations, and using AI for tangible #business outcomes, you’ll find plenty of value in hearing Marc’s perspective! 👇

Business Research Themes

Data to Decisions, Digital Safety, Privacy, and Cybersecurity, Future of Work, Innovation and Product-led Growth, Next-Generation Customer Experience, Tech Optimization