Digital Health, Cybersecurity & Leading Tech Change in Healthcare | DisrupTV Ep. 48

In DisrupTV Episode 48, hosts R “Ray” Wang and Vala Afshar host a conversation with:

  • Dr. Alissa Johnson — Chief Information Security Officer, Xerox 
  • David Chou — Vice President & Chief Information & Digital Officer, Children’s Mercy Hospital 
  • Steve Wilson — Vice President and Principal Analyst, Constellation Research 

They explore how security, trust, and digital strategies intersect in healthcare and enterprise contexts, and how leaders can navigate transformation while protecting patients, data, and organizational integrity.

Key Takeaways

Security as Foundation, Not Afterthought
Dr. Johnson underscores that in highly regulated sectors like healthcare, cybersecurity must be woven into strategy from day one, not bolted on. The cost of breach is not just financial — it’s reputational, operational, and lives could be affected.

Healthcare Digital Transformation Is Complex & High Stakes
David Chou discusses the unique challenges in healthcare: legacy systems, regulatory compliance (HIPAA, privacy), integration of medical devices, patient trust, and managing change across clinicians, administrators, and systems.

Leadership & Change Management Are Critical in Tech Rollouts
Steve Wilson remarks that technology is only as good as the acceptance and use it gets — leaders must shepherd cultural change, manage risk, and communicate vision. Transformation without adoption is failure.

Trust, Transparency & Accountability Must Underpin Innovation
All three speakers imply that in domains handling sensitive data (health records, diagnostics), transparency about how data is used, clear accountability, and strong governance build trust — internally and with patients.

The Intersection of Insight, Data & Security
The discussion suggests that digital health initiatives (analytics, AI, predictive care) must be paired with rigorous security, privacy, and ethics frameworks; it’s not enough to innovate, it must be safe and compliant.

Final Thoughts

This episode is a valuable reminder that in healthcare and other sensitive industries, transformation must go hand in hand with trust. Security, governance, and leadership are not secondary concerns — they are central pillars. For any organization embarking on digital change, particularly in regulated domains:

  • Make security and privacy foundational, not afterthoughts
  • Lead change intentionally, with communication, training, and stakeholder buy-in
  • Center trust — be transparent about data use, accountable for mistakes
  • Recognize the complexity: legacy systems, compliance, institutional culture all matter

When tech, leadership, and security are aligned, innovation can be safer, more durable, and more ethical.

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Business Research Themes

Digital Safety, Privacy, and Cybersecurity, Future of Work, New C-Suite, Tech Optimization

Roles

Chief Digital Officer, Chief Executive Officer, Chief Information Officer, Chief Information Security Officer, Chief Technology Officer