This list celebrates changemakers creating meaningful impact through leadership, innovation, fresh perspectives, transformative mindsets, and lessons that resonate far beyond the workplace.
Twilio is bringing generative AI to its Customer Data Platform (CDP) in a bid to use first party data and large language models to predict customer behavior and spur engagement.
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At VMware Explore in Las Vegas, the company, which is in process of being acquired by Broadcom, is addressing enterprise demand for multicloud workloads.
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The watsonx Code Assistant for Z, which will be generally available in the fourth quarter, is aimed at its mainframe customer base that's looking to modernize its COBOL application...
Zoom CEO Eric Yuan said Zoom Contact Center is adding 90 new features and enhancements per quarter. quot;We look forward to adding additional products to this suite to expand our n...
Most executive teams are already planning for the year ahead (except for those management teams woefully behind). With that backdrop, here's a look at 2024 and what you can expect....
quot;If we are minimizing mistakes and doing the best we can in terms of automation we're able to deliver better services and more profitability to shareholders.quot;
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F5 has become more diversified with software, software-as-a-service and services as well as hardware. Here's what that transformation meant for the customer experience.
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Nvidia at Siggraph outlined an AI vision where developers will create, test and optimize generative AI models and large language models (LLMs) on a PC and workstation and then scal...
RingCX is a native platform that will include RingCentral's unified communications tools with contact center capabilities as well as generative AI.
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According to Five9, Aceyus will provide its CX platform with contextual data across disparate systems. Aceyus integration catalog will also boost Five9's data lake.
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Zoom updated its terms of service to give the platform the right to use some customer data for training its AI models. Here are a few thoughts on what's next.
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Generative AI, which appears to be initially loved by students and loathed by educators, is coming to education as its embedded in courseware as well as learning management systems...
Salesforce's Einstein Studio, which is generally available, can use custom LLMs along with Einstein GPT's LLMs and remove the need for Extract Transform and Load (ETL).
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quot;What we're doing is democratizing access to generative AI, lowering the cost of training and running models, enabling access to large language model of choice instead of there...
quot;On-premises customers cannot benefit from major innovations such as artificial intelligence (AI) and green ledger,quot; said SAP user group DSAG.
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Unity is looking to embed generative AI into its digital twin platform that includes data ingestion, creation, visualization, simulation and collaboration tools.
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Constellation Research analyst Liz Miller follows CX, Unified Communications- and Contact Center-as-a-service. Here's what she had to say about RingCentral's move.
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