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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
October 15, 2024

AWS's Generative AI Vision

New C-Suite
Last week, Amazon Web Services had a big analyst show in Seattle briefing who...
Andy Thurai
Analyst Blog
September 26, 2024

Trust & Safety Challenges in the Age of AI

Digital Safety, Privacy & Cybersecurity
lt;pgt;The vast majority of content online now is user-generated. The regulatory implications are becoming clear. Automated content lt;span style=quot;color:blackquot;gt;moderation...
Steve Wilson
Analyst Blog
September 23, 2024

An Origin Story

Data to Decisions
lt;pgt;Whichever way you look at it, digital certainty and safety increasingly depend on knowing the story behind the data. lt;/pgt; ...
Steve Wilson
Analyst Blog
September 22, 2024

The Future of Data Protection

New C-Suite
lt;pgt;There is more to data protection than privacy. What is it that makes any piece of data worth protecting? And what are we protecting it against? lt;/pgt; ...
Steve Wilson