Analyst Blog May 9, 2012 Event Report: Lithium Network Conference 2012 #LiNC Marketing Transformation ... R "Ray" Wang
Analyst Blog April 27, 2012 The Hidden Cost for Inconsistent Social Media Support Next-Generation Customer Experience Most customer support managers agree that social media will continue to grow ...
Analyst Blog April 25, 2012 News Analysis: KANA Enters MidMarket With Trinicom Acquisition Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog April 12, 2012 Research Summary: Why the Move from Transaction to Experience Requires Better Analytics Data to Decisions Forward And Commentary... R "Ray" Wang
Analyst Blog April 9, 2012 Event Report: Clarabridge Customer Connections 2012 #cbc312 Matrix Commerce ... R "Ray" Wang
Analyst Blog March 26, 2012 ALU Opentouch Conversation Raises the Bar for UC Tablets Next-Generation Customer Experience Alcatel-Lucent (ALU) unveiled its new Opentouch Conversation Tablet at Enterp...
Analyst Blog March 26, 2012 Event Report: IIAR UK Forum & The Future Of The Industry Analyst, Legacy Vs Disruptive Data to Decisions ... R "Ray" Wang
Analyst Blog March 12, 2012 Executive Profiles: From Transaction To Engagement – Michael Park, Microsoft Business Solutions Future of Work ... R "Ray" Wang
March 9, 2012 A Deeper Look at the Oracle/Taleo and SAP/SuccessFactors Acquisitions Future of Work Alan Lepofsky, Frank Scavo, R quot;Rayquot; Wang, and Yvette Cameron discuss the Oracle-Taleo, SAP-Successfactors acquisitions. Originally aired February 14, 2012.... R "Ray" Wang Alan Lepofsky
Analyst Blog March 8, 2012 Quark Summary: What Every CMO Needs To Know About The Six C's Of Customer Engagement Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog March 2, 2012 Best Practices: From First To Worst: Continental In A Post United World, Lessons In Next Gen Customer Experience Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog February 27, 2012 The New Technology Elite: A Book and Author Review Data to Decisions ...
Analyst Blog February 24, 2012 “New” Genesys Demonstrates Renewed Energy at Analyst Conference Next-Generation Customer Experience Genesys unveiled its marketing plans at its industry analyst conference with ...
Analyst Blog February 21, 2012 Poor Quality Audio in a Recorded Microsoft Lync Web Conference New C-Suite Color me...
Analyst Blog February 20, 2012 Monday's Musings: Why Customers And Prospects Expect Clearer Rules About Content Marketing Marketing Transformation Original Mission Improves Engagement Through Relevancy... R "Ray" Wang
Analyst Blog February 15, 2012 Product Review: SAP's Recalls Plus App & The Crossover From Enterprise To Consumer Begins Next-Generation Customer Experience ... R "Ray" Wang
Analyst Blog February 13, 2012 Research Summary: Best Practices: Consolidated CRM Deployments Drive Paths to Modernization And Social CRM (SCRM) Next-Generation Customer Experience Forward And Commentary... R "Ray" Wang
Analyst Blog January 26, 2012 Avaya Flare - The Real Story is What's Under the Hood New C-Suite On 24 January, 2012, Avaya announced availability of Avaya Flare Communicator...
Analyst Blog January 16, 2012 Quips: The Slide Some Vendors Won't Let Me Show On Social Media Tools Future of Work Social Media Explained In 140 Characters (More or Less)... R "Ray" Wang
Analyst Blog January 15, 2012 Monday's Musings: Seven Basic Privacy Rights Users Should Demand For Social Business Matrix Commerce Public Outrage Grows Over Lax Privacy Polices At Popular Social Netwo... R "Ray" Wang
