Next-Generation Customer Experience

Orbits Blog

January 21, 2014

An Alien Tweet (Almost)

Marketing Transformation

...

Gavin Heaton

Orbits Blog

January 19, 2014

Time to Bring Down the Search and Social Silos

Marketing Transformation

...

Gavin Heaton

Analyst Blog

January 18, 2014

Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2)

Marketing Transformation

...

Orbits Blog

January 17, 2014

Message to CIOs, Stop Hogging Innovation: It's the Business of Everyone in the C-Suite

Next-Generation Customer Experience

...

Analyst Blog

January 17, 2014

Making Personal Analytics Fun

New C-Suite

These days when people talk about "big data", the most common scenarios invol...

Alan Lepofsky

Analyst Blog

January 16, 2014

Vendor Profile: Rimini Street

Tech Optimization

...

January 15, 2014

The Future of the NFL Fan Experience

New C-Suite

Digital technology is rapidly transforming NFL fan expectations. R quot;Rayquot; Wang explains how NFL teams can deliver the best fan experience with an innovative combination of d...

R "Ray" Wang

Analyst Blog

January 15, 2014

Rise of the Social Enterprise - Game Changers Broadcast

New C-Suite

Below is the webcast on the rise of the social enterprise that I participated...

Alan Lepofsky

Analyst Blog

January 12, 2014

News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity?

Data to Decisions

IBM Launches New Business Group In New York’s Silicon Alleylt;...

R "Ray" Wang

Analyst Blog

January 11, 2014

Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce

Marketing Transformation

...

R "Ray" Wang

Orbits Blog

January 10, 2014

You Are What You Endorse–Google Shared Endorsements

Marketing Transformation

...

Gavin Heaton

Analyst Blog

January 08, 2014

Salesforce.com Puts Less Emphasis On Social More On Business

Future of Work

This morning at Salesforce.com's World Tour event in New York city, I meet wi...

Alan Lepofsky

Analyst Blog

January 06, 2014

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

Next-Generation Customer Experience

Dynamics CRM Gains Key Technology and Team To Take Existing Customer ...

R "Ray" Wang

Analyst Blog

January 06, 2014

News Analysis: Verint Announces Intent To Acquire Kana For $514M

Data to Decisions

...

R "Ray" Wang

Analyst Blog

January 02, 2014

2014: The Year of a Siebel Renaissance?

Next-Generation Customer Experience

...

Analyst Blog

January 02, 2014

Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale

New C-Suite

...

R "Ray" Wang

Analyst Blog

January 02, 2014

Getting Social with Siebel #4: Can I support other CRM Platforms

Matrix Commerce

...

Analyst Blog

January 01, 2014

The Snapchat data breach

New C-Suite

Yesterday it was reported by ...

Steve Wilson

Analyst Blog

December 26, 2013

The ROI on hacking Target customers' cards

New C-Suite

An unhappy holiday for Target customers...

Steve Wilson

Analyst Blog

December 24, 2013

Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's)

Marketing Transformation

Every Brand Should Have A Plan For A Data Breach...

R "Ray" Wang

Analyst Blog

December 19, 2013

My analysis of the FIDO Alliance

Data to Decisions

I've written a new Constellation Research "Quark" Report on the FIDO Allia...

Steve Wilson

Analyst Blog

December 17, 2013

Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture

New C-Suite

Company culture: the secret ingredient in the creation of the industr...

Analyst Blog

December 17, 2013

Event Report: The Atlantic Silicon Valley Summit - Exploring The Culture Of Innovation [VIDEO] #AtlanticSVS

Data to Decisions

...

R "Ray" Wang

Orbits Blog

December 13, 2013

Social Communities Spur Innovative Customer Support

Next-Generation Customer Experience

As customer support managers plan for the upcoming year, one area I suggest f...

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