Next-Generation Customer Experience

Insight News

January 10, 2024

OpenAI launches GPT Store, Team plan, eyes developer, enterprise traction

Data to Decisions

OpenAI launched its GPT Store for custom versions of ChatGPT as well as plans for business and enterprise users. In the first quarter, OpenAI will launch a revenue share program fo...

Larry Dignan

Insight News

January 10, 2024

HPE to acquire Juniper Networks for $14B: What it means

Tech Optimization

HPE said the Juniper Networks will strengthen its networking business and complement its edge-to-cloud strategy. ...

Larry Dignan

Insight News

January 09, 2024

Walmart CEO McMillon highlights adaptive retail, applied AI at CES 2024

Data to Decisions

Speaking at CES 2024, Walmart CEO Doug McMillon said: "We love what technology can do, but we're building it in a way that creates better careers at the same time. It creates bette...

Larry Dignan

Insight News

January 09, 2024

Medtronic aims to leverage medical device data for AI-enabled care

Data to Decisions

Medtronic CEO Geoffrey Martha said the company has formed an AI center of excellence at centralizing key data assets including millions of patient datasets, regulatory experience, ...

Larry Dignan

Insight News

January 09, 2024

Accenture sees human-ish AI, spatial computing, body-sensing tech on horizon, but timing is everything

Data to Decisions

Technologies such as artificial intelligence, spatial computing and body-sensing innovations will become more human-like, omnipresent, and almost invisible, according to Accenture'...

Larry Dignan

Insight News

January 08, 2024

Apple Vision Pro available Feb. 2: Will Enterprises, developers rev expense accounts?

Future of Work

Apple Vision Pro has the potential to reboot the metaverse, augmented reality and virtual reality but mass market adoption is unlikely now. Watch developers instead.  ...

Larry Dignan

Insight News

January 08, 2024

Twilio names Shipchandler CEO as Co-Founder Lawson steps down

Next-Generation Customer Experience

Shipchandler was appointed President in March 2023. He also served as Chief Operating Officer and CFO at the company. He also held multiple financial and operating roles at GE. ...

Larry Dignan

Insight News

January 07, 2024

2024 in preview: 11 things in enterprise technology to watch

Data to Decisions

Some years are all about questions. Other years deliver answers. For enterprise technology, 2024 is likely to be about the answers to generative AI use cases, data strategy and tra...

Larry Dignan

Insight News

January 05, 2024

5 takeaways for retail, marketers, CX from Adobe’s holiday 2023 data

Next-Generation Customer Experience

The headline number is that consumers spent $222.1 billion from Nov. 1 to Dec. 31, up 4.9% from a year ago. ...

Larry Dignan

Insight News

December 29, 2023

Ingram Micro's Sanjib Sahoo on futureproofing, AI, data and value chains

Data to Decisions

Ingram Micro Chief Digital Officer Sanjib Sahoo talks the trends that'll matter in 2024 and the years ahead.  ...

Larry Dignan

Insight News

December 27, 2023

BT150 Interview: Cherokee Nation CIO Paula Starr on CX, ITIL and community values

Next-Generation Customer Experience

With a team that supports 4,000 employees across Cherokee reservation, Cherokee Nation CIO Paula Starr is in a unique position to deliver digital services while maintaining communi...

Larry Dignan

Analyst Blog

December 27, 2023

Trends: Tech IPOs Will Come Back In 2024

Data to Decisions

Two Year IPO Drought Coming To An End In 2023, only 148 companies completed an initial public offering (IPO). This was the worst year on record and followed a 15% decline from the number of IPO&#039;s in 2022, another disappointing year. In 2023, ARM was the sole blockbuster tech IPO. After a brutal two years with a paucity of tech IPOs, the market is poised for a resurgence in 2024.

R "Ray" Wang

Insight News

December 21, 2023

CXOs placing bets on AI, analytics, automation going into 2024

Data to Decisions

Business technology decision makers are optimistic about 2024 and are plotting investments in generative AI, analytics and automation, according to Constellation Research's second ...

Larry Dignan

Insight News

December 19, 2023

Enterprise technology customer success stories: Everything we learned from CXOs about AI, data, CX, transformation

Data to Decisions

Enterprise technology customers in 2023 hit a few common themes that revolved around data strategy, setting their companies up for generative AI applications, transformation, susta...

Larry Dignan

Insight News

December 18, 2023

Alteryx goes private in $4.4 billion deal: What to watch next

Data to Decisions

Mark Anderson, CEO of Alteryx, said going private via the Clearlake and Insight transaction will give the company more flexibility to implement its long-term strategy. ...

Larry Dignan

Insight News

December 18, 2023

ServiceNow acquires UltimateSuite, adds task mining

Data to Decisions

ServiceNow said it will acquire UltimateSuite, a task mining company, in a move that brings the company more in line with automating processes and tasks as well as workflows. ...

Larry Dignan

Insight News

December 18, 2023

Adobe, Figma call off $20 billion merger

Marketing Transformation

Adobe and Figma are calling off their $20 billion merger since the deal was unlikely to get regulatory approval from the European Commission and UK Competition and Markets Authorit...

Larry Dignan

Insight News

December 18, 2023

Why vendors are talking RPOs, pipelines, pilots instead of generative AI revenue

Data to Decisions

When it comes to generative AI, technology vendors are increasingly talking about pilots, remaining performance obligations (RPOs) and pipeline in lieu of actual revenue. ...

Larry Dignan

Insight News

December 14, 2023

Salesforce launches Data Cloud Vector Database, Einstein Copilot Search

Data to Decisions

Salesforce is adding a vector database and generative AI-powered search to Data Cloud as it aims to surface unstructured data and combine it with CRM data. ...

Larry Dignan

Insight News

December 13, 2023

Adobe sets outlook for fiscal 2024, outlines FTC inquiry

Next-Generation Customer Experience

Adobe CEO Shantanu Narayen, Constellation Research's CEO of 2023, said the company saw strength across its Creative, Document and Experience Clouds. ...

Larry Dignan

Analyst Blog

December 13, 2023

Constellation Research Presents the 2023 Enterprise Awards

Data to Decisions

You can sum up 2023 in two words: Generative AI.

Larry Dignan

R "Ray" Wang

Holger Mueller

Liz Miller

Andy Thurai

Dion Hinchcliffe

Doug Henschen

Steve Wilson

Insight News

December 13, 2023

Google brings Gemini Pro, AI Studio to developers

Data to Decisions

The plan for Google is to get Gemini into as many developer workflows as possible. ...

Larry Dignan

Insight News

December 12, 2023

Intuit’s bets on data, AI, AWS pay off ahead of generative AI transformation

Data to Decisions

Intuit has 500,000 data points per small business. "We see all the money coming in, all of the money going out, all the transactions," says Intuit CEO Sasan Goodarzi. "We're not ne...

Larry Dignan

Insight News

December 11, 2023

Oracle's Q2 mixed as revenue falls short, cloud sales sequentially flat

Data to Decisions

Oracle CEO Safra Catz said the only limiting factor to Oracle Cloud Infrastructure is capacity. There's a big data center buildout under way.  ...

Larry Dignan

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