Marketing Transformation

Analyst Blog

January 18, 2014

Reduce Support Costs With A Customer Community: Increase Agent Efficiency (Part 2)

...

Analyst Blog

January 17, 2014

Making Personal Analytics Fun

New C-Suite

These days when people talk about "big data", the most common scenarios invol...

Alan Lepofsky

Analyst Blog

January 16, 2014

Vendor Profile: Rimini Street

Tech Optimization

...

Analyst Blog

January 15, 2014

Rise of the Social Enterprise - Game Changers Broadcast

New C-Suite

Below is the webcast on the rise of the social enterprise that I participated...

Alan Lepofsky

Analyst Blog

January 12, 2014

News Analysis: New #IBMWatson Business Group Heralds The Commercialization Of Cognitive Computing. Ready For Augmented Humanity?

Data to Decisions

IBM Launches New Business Group In New York’s Silicon Alleylt;...

R "Ray" Wang

Analyst Blog

January 11, 2014

Event Report: #NRF14 Preview - Retail's Big Show Hints At Lessons Learned In #MatrixCommerce

Marketing Transformation

...

R "Ray" Wang

Orbits Blog

January 10, 2014

You Are What You Endorse–Google Shared Endorsements

Marketing Transformation

...

Gavin Heaton

Analyst Blog

January 8, 2014

Salesforce.com Puts Less Emphasis On Social More On Business

Future of Work

This morning at Salesforce.com's World Tour event in New York city, I meet wi...

Alan Lepofsky

Analyst Blog

January 6, 2014

News Analysis: Verint Announces Intent To Acquire Kana For $514M

Data to Decisions

...

R "Ray" Wang

Analyst Blog

January 2, 2014

Quips: #CES2014 Preview - Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale

New C-Suite

...

R "Ray" Wang

Analyst Blog

January 2, 2014

Disruptive Technology Companies: Filemobile

Future of Work

...

Analyst Blog

January 2, 2014

Getting Social with Siebel #4: Can I support other CRM Platforms

Matrix Commerce

...

Analyst Blog

December 24, 2013

Tuesday's Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as @Target's)

Marketing Transformation

Every Brand Should Have A Plan For A Data Breach...

R "Ray" Wang

Analyst Blog

December 24, 2013

Facebook's challenge to the Collection Limitation Principle

New C-Suite

Facebook's challenge to the Collection Limitation Principle...

Steve Wilson

Analyst Blog

December 17, 2013

Be the Change you Want to See - Great Future of Work Products Begin with Great Company Culture

New C-Suite

Company culture: the secret ingredient in the creation of the industr...

Analyst Blog

December 17, 2013

Event Report: The Atlantic Silicon Valley Summit - Exploring The Culture Of Innovation [VIDEO] #AtlanticSVS

Data to Decisions

...

R "Ray" Wang

Analyst Blog

December 11, 2013

Salesforce Chatter: The Collaborative Foundation of Salesforce1

Data to Decisions

Today Constellation Research published my latest report, ...

Alan Lepofsky

December 10, 2013

Purposeful Collaboration - Implementing Social Into Business Processes

Future of Work

Create an effective social strategy that helps your organization move from 'simple sharing' to Purposeful Collaboration. lt;a href=quot;/research/enterprise-collaboration-software-...

Alan Lepofsky

Orbits Blog

December 9, 2013

Are Contact Centers Becoming Obsolete?

Next-Generation Customer Experience

The Omni Channel Contact Center refers to the delivery of a fully connected c...

Analyst Blog

December 8, 2013

Purposeful Collaboration - How To Make "Social" Work

Future of Work

The following is the 18min talk I gave at Constellation Connected Enterprise ...

Alan Lepofsky

Analyst Blog

December 6, 2013

Salesforce1 - What You Need to Know Now webinar recording

Data to Decisions

Today we presented the webinar, "Salesforce1 - What You Need to Know Now"....

December 6, 2013

Salesforce1: What You Need to Know Now

Data to Decisions

lt;bgt;Webinar recording. lt;/bgt; Constellation cuts through the hype and delivers the critical information you need to know about Salesforce1. lt;a href=quot;/content/deck-salesf...

R "Ray" Wang

Holger Mueller

Alan Lepofsky

Analyst Blog

December 5, 2013

Getting Social with Siebel #1: Supporting Real World Scenarios

Tech Optimization

...

December 5, 2013

It’s Simple To Get Started Developing On Salesforce

Data to Decisions

Alan Lepofsky demonstrates how to get started developing on Salesforce....

Alan Lepofsky

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