NetSuite Manufacturing Moves on Down the Highway
Frank Scavo
May 20, 2013
NetSuite held its annual user conference, Suiteworld, last week, and in his day one keynote, CEO Zach Nelson highlighted "NetSuite for Manufacturing."
I wrote about NetSuite's manufacturing functionality last year in my post, NetSuite Manufacturing: Right Direction, Long Road Ahead. Returning to this subject one year later, it is encouraging to see the progress that NetSuite has made. At the same time, there will be twists and turns that NetSuite will face in continuing down this highway.
We at Constellation Research are pleased to kick off the third annual 
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Compelling Investments for Extraordinary Service
Smart Customer Service Investments in Emerging Applications Need Cost Justification
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Although many brands struggle to keep pace with changes in customer service, leading customer service organizations realize strategic investments will keep them ahead of their competitors and at the top of their game. Most customer service decision makers understand the many benefits of emerging technologies supporting their customer needs, but tight budgets often limit their ability to move forward with new investments. This report highlights five key technologies that can create new revenues, lower service costs and provide compelling customer experiences that all customer service organizations should consider. Read More
May 14, 2013 | Analyst: Elizabeth HerrellLog in to PurchaseTaking Talent Search to the Next Level
Why the Haley Stuart Group Recruited ShoreTel Sky as Its Cloud Communications Service Provider
In 2004 HSG installed a new PBX in its New Jersey offices. It soon became clear that the annual maintenance contract for this PBX was not only very expensive, but HSG discovered that it did not include any hardware upgrades nor did it include upgrades for software releases containing new functionality.
Find out why Haley Stuart Group chose ShoreTel Sky as its cloud communications provider.
Read More April 30, 2013 | Analyst: E. Brent KellyLog in to PurchaseTen Things CIOs Should Know about WebRTC
Anticipating and Preparing for Massive Disruption to Your Communications Environment and Engagement Strategies
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WebRTC is an emerging standard that enables real-time voice, video and data sharing in a Web browser without the need for browser plugins. Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of new devices – from a variety of manufacturers will be real-time communications-enabled.
This report is designed to provide CIOs and decision makers with the right balance of depth and breadth to help them understand what WebRTC can do for them as well as what it can do to them. We begin with an overview of WebRTC, what it is and how it is architected. We discuss federation among WebRTC-enabled sites and integration with legacy communications platforms including Session Initiation Protocol (SIP) and the public switched telephone network (PSTN). We describe the security mechanisms inherent in WebRTC.
Read More April 25, 2013 | Analyst: E. Brent KellyLog in to PurchaseCosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Netsuite, Inc.
Netsuite Achieves Epic Status in Inaugural Bill of Rights Certification for Cloud Apps Suites
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The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.
Netsuite provides an end-to-end cloud business application suite. Netsuite achieved a 4.48 weighted score and achieved the highest certification – Epic for its achievement in meeting the 61 requirements of the Cloud Buyer’s Bill of Rights category.
Read More April 17, 2013 | Analyst: R "Ray" WangLog in to PurchaseCosmosTM Cloud Buyer’s Bill of Rights: SaaS Apps – Actian Corporation
Actian DataCloud Achieves Epic Status in the Inaugural Bill of Rights Certification for Cloud Integration
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The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.
Actian’s acquired Pervasive Software on April 11, 2013. Constellation evaluated Pervasive Software prior to the merger. Actian DataCloud achieved a 4.77 weighted score and achieved the highest certification – Epic for its achievement in meeting the 61 requirements of the Cloud Buyer’s Bill of Rights category.
Read More April 17, 2013 | Analyst: R "Ray" WangLog in to PurchaseCustomer Service Strategy for a Disruptive World
Apply the Customer Service Support Framework as Your Strategic Weapon in Customer Experience
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As disruptive new technologies have emerged in recent years, the world has witnessed a dramatic change in how customers interact with brands and companies for service. The rapid rise of social media and mobile applications has triggered an unprecedented shift in customer behavior. With pervasive use of smartphones and tablets, more than half of U.S. customers use their mobile devices for reaching a company and initiating service requests. Companies need to build a new customer service strategy for delivering a seamless cross-channel customer experience based on a collaborative approach from sales, marketing, IT and customer experience managers. The change in how customers communicate is already here. This report provides a framework for building a world-class customer service strategy.
Read More April 8, 2013 | Analyst: Elizabeth HerrellLog in to PurchaseView all research
