Certinia's AI agent strategy kicks off with staffing, customer success

August 19, 2025

Certinia, which provides management software for professional services organizations, delivered its first installment of AI agents built on Salesforce's Agentform platform as part of its summer release. Learn more in the interview with Certinia's Chief Product and Digital Officer, Raju Malhotra, and Constellation's Editor in Chief, Larry Dignan.